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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff quick and easy check in service
Business response:
Carlton, thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Come back soon - we appreciate your business! Sincerely, Hotel Management
Great service, the staff were kind and the service was excellent.
Business response:
Thank you for your review of your recen stay. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to the city. Sincerely, Hotel Management
The property was ok for a low budget. Close to check out time house keeping staff was constantly knocking on the door .
Business response:
Thank you for your review. Please accept our apologies regarding any difficulties you had with our housekeeping staff. We regret the inconvenience caused. We have shared your feedback with the housekeeping team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Meh. The staff was very friendly and helpful. However, the room was not cleaned very well. The beds were made, but there were food and candy wrapper in the drawers, and used tissues in the nightstand drawer. Eww! Also, the toilet paper roll was empty! Luckily there was another roll on the back of the tank.The front desk was very apologetic and responsive and got us another room fairly quickly. Overall, our one night stay was fine, but could've been better. Not much in the way of bed covering, so we had to ask for another bla... read more
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. The team has been made aware of the in-room problems you described and we will ensure these are taken care of. Ona positive note, we are glad to read you liked the service provided by our staff. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the service levels that you expect and deserve from our brand. Sincerely, Hotel Management
Not the best... Check in was extremely slow. Could not connect with WiFi. Went to main desk for assistance. After waiting for over 30 min for help, desk attendant tried for 10 min. Then left me wait for another 20 min while she waited on another person. Afterwards I nicely asked if she could help me again; she responded you need to call tech help. Tech help was able to help me; all was a mistyped answer from check in. Also, counter was dirty in kitchen, carpet appeared to not have been vacuumed in hall any of the days we wer... read more
Business response:
Christine, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The service at the front desk was so slow.
Business response:
Thank for being our guest at Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback regarding our front desk service and have taken a note of it. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The check in was really bad. My drivers license wouldent scan on the check in computer so it took me a long time .
Business response:
Thank you for being our guest. Although we appreciate your perfect rating, we are sorry for the inconvenience you had at the time of check-in. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,214 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.