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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HOT! The room was so hot that it took all night to cool down . And it smelled like burnt fish!
Business response:
Denise, thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
This hotel is newer and enclosed as compared to other Extended Stays which can be a little sketchy. The room was spacious. Unfortunately there were some used towels hanging on the door hooks when we entered the room. The staff was helpful, especially one gentleman in particular. He helped me with different requests quickly and without a fuss.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the issue you experienced in your room and regret the inconvenience caused due to this. We have discussed your review with our team to make necessary corrections. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
My room had an unpleasant smell and the lamps near the bed did not work. I reported it to the service desk the next day because it was late when I returned to my room.
Business response:
Thank you for being our guest. We are sorry and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The hotel served the purpose of the trip, only needed it for 1 night. When we arrived, we were told there was only 1 ice machine for the whole hotel and it was currently broken but we have a frig with ice cube trays to make our own...say what...I understand things break down but really. I was little disappointed there was not a coffee maker already in the room. Apparently you have to ask for it. The bathroom was only stocked with one small shampoo, a small and large soap, thank goodness I took my own shampoo, conditioner and... read more
Business response:
Thank you for taking the time to review our hotel. We are sorry that you found the beds uncomfortable and for the cleanliness issues, you had during your stay. We have shared your concerns with our appropriate team members to ensure this is not repeated. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,214 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.