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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was fine and the room amenities were fine but the bathroom did not look clean. The floor in the room was sticky. The “breakfast” was coffee, instant oatmeal, and granola bars, which is a bit misleading. Staff was nice, location convenient, and for the price I wouldn’t complain but cleanliness could definitely be improved.
Business response:
Dear Laura, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. All of our associates a... read more
A decent place to lay your head Decent place to lay your head for the night. No frills, but clean and decent enough. Breakfast is kind of lackluster - Oatmeal, granola bars, a few muffins...but the coffee was good.
There was a spider and cobweb on the towel in my bathroom. Breakfast was just bars and small muffins. Recycling isn’t obvious.
Business response:
Dear Elizabeth, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to... read more
Both of my key cards stopped working the same day I checked-in. I left and came back after 11pm and was unable to enter the property since the cads were not working and the front-desk was closed. The "emergency" phone left outside directed to dial 600 - however, the number did not work. After being stuck outside for some time, I was only able to get inside because another guest happened to be walking by. After I got in, there was no number or directions at the front desk to help. I only got back into my room because the clea... read more
Business response:
Dear Guest, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We are very sorry about the issue you had with your keys. Please also accept our apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 3.3 star rating with 2,207 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.