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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what’s advertised Room smelled like musty feet. Was to have a pull out couch, there was none. Stained sheets. No items in the kitchen as stated to cook with. Ohhh and don’t forget the $100 surprise security deposit! Not worth the $132 if you get in late you have to call the company from phone at the door?!? After 14 hrs on the road definitely not what we wanted to walk into 🙄
Business response:
Dear Catherine, Thank you for taking the time to share your feedback. We regret that your stay did not live up to expectations. While we strive to offer a convenient extended stay experience, we understand your disappointment regarding kitchen items and that the room did not meet our usual standards. We are carefully reviewing this with our housekeeping team to ensure that our rooms consistently meet the highest standards of comfort and cleanliness. Additionally, kitchens are equipped with essential appliances, and guests ar... read more
Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.
Business response:
Dear Joshua, Thank you for reviewing your stay with us. We were sorry to read about your experience and appreciate you for bringing these to our attention. We strive to maintain high standards throughout the property and regret the issues you encountered with cleanliness in the hallways and common areas, as well as the challenges with lighting and the condition of the elevator. We also understand your concern regarding the limited front desk availability overnight and want you to know we try our best to support all our guest... read more
Disappointed Awful stayed for 1 month never received housekeeping. My pets got fleas while staying at this property when management was told they totally overlooked it and NEVER showed concern. When I checked out they kept half of my deposit and claimed my two small dogs left MASSIVE hair in room which is not true. I asked to do a walk through w/management before I checked out but no one did so and I was told I would get my deposit back and to not worry. This place is total Gary weed smoke in hallways and no one cares but AL... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Guest comfort and satisfaction are important tous, and we take all comments seriously. Your observations will be carefully reviewed to help enhance the overallstayfor future guests. We appreciate your input and hope that any future visits provide a more positive impression. Sincerely, Hotel Management
Cheap cheap Sleeper sofa was dirty. Beds were small. Check in clerk had her dog sitting on the counter. Rooms stink.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. The cleanliness of the accommodations and the service you described do not reflect the standards we aim to uphold. We also apologize for any discomfort caused during your check-in process. Your comments have been shared with our team to ensure that cleanliness, professionalism, and guest comfort are given the necessary attention. We appreciate your feedback and hope to have the opportunity to provide a more ... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.