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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worn down and unclean The staff is always absolutely fabulous. It’s a very dated building with obviously old furniture and equipment (bath tub/shower dingy/worn, curtains/lamp shades old/worn, everything just kind of rickety,) but the price point is low enough that we’ve always felt like it compensated. Prior to this stay, with the politeness of the staff and the fact it was clean but dated, we felt it was still worth it. However, this time we were on a floor that the majority of rooms were very obviously lived in full time.... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. While we are pleased to hear our staff provided excellent service, we regret the discomfort caused by the condition of the building and the disturbances on your floor. Cleanliness and a welcoming atmosphere are top priorities, and we’re sorry we fell short this time. Please rest assured that we are addressing your concerns about maintenance, cleanliness, and guest environment to improve future stays. Your ... read more
No blow dryer, had to rent kitchen supplies or dishes and other cooking utensils. Bathroom door kicked in and stains on carpet
Business response:
Dear Candace, Thank you for sharing your experience. We are sorry that certain aspects of your stay fell short of your expectations. Our goal is to provide flexibility with amenities like kitchen supplies, and we understand how this setup might not suit everyone. Your feedback about the room's condition is important, and we are working with our team to address these issues promptly. We genuinely value your input and hope you consider giving us another chance in the future to provide a more comfortable and enjoyable stay.Sinc... read more
This place was awful. The suite was filthy dirty- the floor hadn’t been mopped- maybe ever. My kids’ socks were black after walking around the room for just a few minutes. The door to the bedroom was off of the hinges so it didn’t close. No batteries in any of the remotes. No overhead lights or lamps in the living space so you couldn’t sit there after dark. The knob on the faucet fell off. The entire hotel smelled of weed. The staff person who checked us in was pleasant but she shared that there is no breakfast and that they... read more
Business response:
Dear Annie, Thank you for choosing us. We are genuinely sorry for the cleanliness and maintenance issues and for not meeting your expectations with our basic amenities. Your experience is not reflective of our standards. We take your feedback seriously and will address these issues with our team to ensure immediate improvements. Additionally, we appreciate you sharing your dissatisfaction and honest feedback about our complimentary grab-and-go breakfast. This will help us explore more options in the future to meet your expec... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,967 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.