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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Showed up at 10:30 after traveling for hours. Tools someone 30 minutes to come to the lobby to let us in to our room. We had screaming and tired kids in the car. The rooms smell horrible.
Business response:
Dear Guest, We sincerely apologize for the delay in accessing your room after a long journey. We understand how challenging late arrivals can be, especially with young children, and regret any added stress this caused. Additionally, we are concerned that your room did not meet expectations. Your feedback is carefully reviewed as we enhance our efficiency and maintain a clean, welcoming environment. We appreciate you bringing these concerns to our attention and remain committed to improving our guest experience. We hope to pr... read more
This is the terrible company in the world 😠 😡. D'ont try to book this hotel because everything they put on the site is wrong. I didn't even sleep there because the place they give to people looks like it has been abandoned long time ago. I thing they are scammers. Don't give them your card . I made that mistake they charged me over $100 and I went to pay another hotel $1,000 emergency because of the lies of this people 😠 😡 .run away from this called hotel that doesn't exist. I don't recommend to anyone before the come cr... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations. Your feedback is important to us, and we understand your frustration regarding our online representation and unexpected charges. We sincerely apologize for any inconvenience this caused. Our team is actively working to enhance communication and ensure accurate, transparent information for future guests. Your concerns are being carefully reviewed as part of our ongoing efforts to improve. We remain committed to providing a positive experience and hope for t... read more
Rude receptionist.
Business response:
Dear Guest, Thank you for your review. Please accept our sincere apologies for our front office associates not providing you the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sincerely, Hotel Management
Kind of scary Let me start by saying Kriten, was AMAZING! She was very busy and people kept bombarding her and she was having problems with the ipad for check in, but stayed smiling and friendly! Now, for the rest. NO COFFEE anywhere in the building. No coffee pot in room, no free coffee in lobby. Cutlery had to be rented, no breakfast, towel policy is ridiculous. Bare bones hotel. We did notice a delivery of TVs came while we were there, maybe upgrading? Also, this place is pet friendly, which I like BUT twice I came into c... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the inconveniences you experienced with the limited amenities and the concerns about safety and pet behavior. While we aim to balance guest comfort with our pet-friendly policy, your input highlights areas where we can improve. We are working to enhance our guest experience and ensure a more secure and welcoming environment for all guests. On a positive note, we are happy to hear that Kristen’s friendly and professional service stood out des... read more
Worn down and unclean The staff is always absolutely fabulous. It’s a very dated building with obviously old furniture and equipment (bath tub/shower dingy/worn, curtains/lamp shades old/worn, everything just kind of rickety,) but the price point is low enough that we’ve always felt like it compensated. Prior to this stay, with the politeness of the staff and the fact it was clean but dated, we felt it was still worth it. However, this time we were on a floor that the majority of rooms were very obviously lived in full time.... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. While we are pleased to hear our staff provided excellent service, we regret the discomfort caused by the condition of the building and the disturbances on your floor. Cleanliness and a welcoming atmosphere are top priorities, and we’re sorry we fell short this time. Please rest assured that we are addressing your concerns about maintenance, cleanliness, and guest environment to improve future stays. Your ... read more
No blow dryer, had to rent kitchen supplies or dishes and other cooking utensils. Bathroom door kicked in and stains on carpet
Business response:
Dear Candace, Thank you for sharing your experience. We are sorry that certain aspects of your stay fell short of your expectations. Our goal is to provide flexibility with amenities like kitchen supplies, and we understand how this setup might not suit everyone. Your feedback about the room's condition is important, and we are working with our team to address these issues promptly. We genuinely value your input and hope you consider giving us another chance in the future to provide a more comfortable and enjoyable stay.Sinc... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.