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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby smelled of sewage, lobby elevator was severely damaged interior, dogs barking on all floors, security checkin was strenuous, many families congregating in the hallways, lights in room flickered, ceiling above shower leaked spectacularly, thought there were 2 showerheads, volume was loud, Rooms were not clean, used towels in the bathrooms, and smelled strongly of aerosol spray.
Business response:
Dear Carl, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Skip This Hotel This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconveni... read more
Business response:
Dear Kelly, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and we do h... read more
Buyer Beware This location looks pretty nice from the outside. But that is as far as I got with my "stay" at Extend Stay. Be careful about booking this location through a third party. They may take your money and leave you high and dry, as they did with me. I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called usin... read more
Business response:
Dear Loren, Please accept our sincere apologies for not meeting your expectations regarding your room reservation and the trouble you went through. Although such an incident is rare, we will review it with the concerned team members to see what went wrong with the reservation. We understand your frustration, and we genuinely regret disappointing you. Please do let us know if we can be of any assistance. Everyone is committed to providing exceptional service and having a comfortable stay with us. We hope to better your experi... read more
This property is way overpriced and needs a major facelift.....U couldn't get clean towels until they did laundry then u picked them up at the desk with your room number on a garbage bag at the end of the day, also breakfast was ridiculous a granola bar and coffee nothing else and if u were past 9am u didn't get anything!! There were many cracks in the walls, alot of rust in the bathtub drains just very trashy over all!!!!!
Business response:
Dear Donna, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's feedback. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We hope you will give us another opportunity to show you the hospitality we are known to provide to all our guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.