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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.
Business response:
Dear Joshua, Thank you for reviewing your stay with us. We were sorry to read about your experience and appreciate you for bringing these to our attention. We strive to maintain high standards throughout the property and regret the issues you encountered with cleanliness in the hallways and common areas, as well as the challenges with lighting and the condition of the elevator. We also understand your concern regarding the limited front desk availability overnight and want you to know we try our best to support all our guest... read more
Disappointed Awful stayed for 1 month never received housekeeping. My pets got fleas while staying at this property when management was told they totally overlooked it and NEVER showed concern. When I checked out they kept half of my deposit and claimed my two small dogs left MASSIVE hair in room which is not true. I asked to do a walk through w/management before I checked out but no one did so and I was told I would get my deposit back and to not worry. This place is total Gary weed smoke in hallways and no one cares but AL... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Guest comfort and satisfaction are important tous, and we take all comments seriously. Your observations will be carefully reviewed to help enhance the overallstayfor future guests. We appreciate your input and hope that any future visits provide a more positive impression. Sincerely, Hotel Management
Cheap cheap Sleeper sofa was dirty. Beds were small. Check in clerk had her dog sitting on the counter. Rooms stink.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. The cleanliness of the accommodations and the service you described do not reflect the standards we aim to uphold. We also apologize for any discomfort caused during your check-in process. Your comments have been shared with our team to ensure that cleanliness, professionalism, and guest comfort are given the necessary attention. We appreciate your feedback and hope to have the opportunity to provide a more ... read more
Showed up at 10:30 after traveling for hours. Tools someone 30 minutes to come to the lobby to let us in to our room. We had screaming and tired kids in the car. The rooms smell horrible.
Business response:
Dear Guest, We sincerely apologize for the delay in accessing your room after a long journey. We understand how challenging late arrivals can be, especially with young children, and regret any added stress this caused. Additionally, we are concerned that your room did not meet expectations. Your feedback is carefully reviewed as we enhance our efficiency and maintain a clean, welcoming environment. We appreciate you bringing these concerns to our attention and remain committed to improving our guest experience. We hope to pr... read more
This is the terrible company in the world 😠 😡. D'ont try to book this hotel because everything they put on the site is wrong. I didn't even sleep there because the place they give to people looks like it has been abandoned long time ago. I thing they are scammers. Don't give them your card . I made that mistake they charged me over $100 and I went to pay another hotel $1,000 emergency because of the lies of this people 😠 😡 .run away from this called hotel that doesn't exist. I don't recommend to anyone before the come cr... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations. Your feedback is important to us, and we understand your frustration regarding our online representation and unexpected charges. We sincerely apologize for any inconvenience this caused. Our team is actively working to enhance communication and ensure accurate, transparent information for future guests. Your concerns are being carefully reviewed as part of our ongoing efforts to improve. We remain committed to providing a positive experience and hope for t... read more
Rude receptionist.
Business response:
Dear Guest, Thank you for your review. Please accept our sincere apologies for our front office associates not providing you the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sincerely, Hotel Management
Kind of scary Let me start by saying Kriten, was AMAZING! She was very busy and people kept bombarding her and she was having problems with the ipad for check in, but stayed smiling and friendly! Now, for the rest. NO COFFEE anywhere in the building. No coffee pot in room, no free coffee in lobby. Cutlery had to be rented, no breakfast, towel policy is ridiculous. Bare bones hotel. We did notice a delivery of TVs came while we were there, maybe upgrading? Also, this place is pet friendly, which I like BUT twice I came into c... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the inconveniences you experienced with the limited amenities and the concerns about safety and pet behavior. While we aim to balance guest comfort with our pet-friendly policy, your input highlights areas where we can improve. We are working to enhance our guest experience and ensure a more secure and welcoming environment for all guests. On a positive note, we are happy to hear that Kristen’s friendly and professional service stood out des... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,967 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.