This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The woman who check us in was the high point. She was awesome. However, we didn’t feel safe, the rooms were dated and dirty. I was up most of the night checking on my vehicle and felt like I had to put a chair in front of the door for safety.
Business response:
Dear Guest, Thank you for sharing your experience. We truly appreciate your kind words about our team member and are glad she made a positive impression. At the same time, we sincerely apologize for the discomfort and concern you felt during your stay. Feeling secure and at ease is essential, and we regret that this was not your experience. While certain challenges can arise, your feedback highlights areas where we must improve. Please know your comments will be reviewed with our team as we work to enhance both comfort and s... read more
PLEASE GET BETTER BEDS!!! Hotel wasn’t that bad of a place other than having to listen to everyone screaming every morning going down the hallways to my vehicle.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our hotel overall satisfactory, but we sincerely apologize for the discomfort you experienced with the bed and the noise in the hallways. Your comments are very important to us, and we will be reviewing these to improve the quality of rest for our guests. We appreciate your patience and will use your feedback to make necessary improvements. Sincerely, Hotel Management
Clean but had an odor due to people cooking in their rooms Friendly people working there
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our staff made a positive impression. At the same time, we apologize for the odor you experienced from in-room cooking. We understand how important a fresh and comfortable environment is, and your comments will be shared with our team to explore ways to improve this. We appreciate your inputs and look forward to welcoming you back with an even more pleasant stay. Sincerely, Hotel Management
The staff was really nice and was very accommodating. We got into the first room. We only booked one room, but that first room smelled of smoke and mildew, and so we came downstairs and brought her the workers the keys and explained to her that it stunk in the room really bad and then she gave us another room and that room had carpet on the floor that had white white substance in it, which we don’t know what it was so we came back out of that room and said that we were not gonna stay here and she was so amazing to be able to... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your kind words regarding our front desk associate and are glad she was able to assist with care and professionalism during a challenging situation. We understand how important cleanliness and comfort are when traveling with family, and we take feedback like this seriously as we review room readiness consistency and quality standards. Your comments help guide improvement, and we appreciate your understanding. Should you consider a stay with us ... read more
Not what’s advertised Room smelled like musty feet. Was to have a pull out couch, there was none. Stained sheets. No items in the kitchen as stated to cook with. Ohhh and don’t forget the $100 surprise security deposit! Not worth the $132 if you get in late you have to call the company from phone at the door?!? After 14 hrs on the road definitely not what we wanted to walk into 🙄
Business response:
Dear Catherine, Thank you for taking the time to share your feedback. We regret that your stay did not live up to expectations. While we strive to offer a convenient extended stay experience, we understand your disappointment regarding kitchen items and that the room did not meet our usual standards. We are carefully reviewing this with our housekeeping team to ensure that our rooms consistently meet the highest standards of comfort and cleanliness. Additionally, kitchens are equipped with essential appliances, and guests ar... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,967 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.