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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was awful. The suite was filthy dirty- the floor hadn’t been mopped- maybe ever. My kids’ socks were black after walking around the room for just a few minutes. The door to the bedroom was off of the hinges so it didn’t close. No batteries in any of the remotes. No overhead lights or lamps in the living space so you couldn’t sit there after dark. The knob on the faucet fell off. The entire hotel smelled of weed. The staff person who checked us in was pleasant but she shared that there is no breakfast and that they... read more
Business response:
Dear Annie, Thank you for choosing us. We are genuinely sorry for the cleanliness and maintenance issues and for not meeting your expectations with our basic amenities. Your experience is not reflective of our standards. We take your feedback seriously and will address these issues with our team to ensure immediate improvements. Additionally, we appreciate you sharing your dissatisfaction and honest feedback about our complimentary grab-and-go breakfast. This will help us explore more options in the future to meet your expec... read more
The staff was not accustomed to working with a business traveler. This hotel largely caters to unhoused families. The police were in the lobby on a call when I arrived. They assured me that it was safe to check in. My week's stay was not terrible, but the staff was rather curt with their communications and seemed more accustomed to shutting noisy people down than to being helpful and providing the little courtesies that make business travel more agreeable. When I asked to speak with a manager, I just got the run around. An E... read more
Business response:
Dear Timothy, We apologize for the less-than-ideal experience you had during your stay. We understand your frustration and regret that our efforts to ensure a peaceful environment fell short. Providing a tranquil atmosphere is our priority. Your feedback regarding our grab-and-go breakfast has been noted, and we'll use it to enhance our offerings in the future. Thank you for bringing these issues to our attention; we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
I did not get a chance to stay here as my reservation was canceled , the lobby was closed ,no one was there to speak with me left out in the cold with four young children try to find another room on a holiday weekend which took hours to find another one as hotels.com would not help locate another one.
Business response:
Dear Patricia, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
The hallway smelled like weed and I had a headache. The people upstairs had children the were jumping. The people in the next room were loud until 4 in the morning and I could not sleep. Checked out at 6 am and complained to the front desk. I will not stay here again.
Business response:
Dear Sharon, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deserve on your next visit.Sincerely,Hotel Management
Most hotels in the area are good and have good stuff, but this one is probably the worst. After time consuming check in, we entered the room where found dead ants in the bed. While in the kitchen area, I saw a cockroach scatter from the microwave. The bathroom was cramped. When checking for more possible bugs, can tell the place was not dusted in awhile.
Business response:
Dear Marcus, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience and hope you will give us another c... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,887 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.