Extended Stay America - Columbus - Easton

Business response:

Melissa, thank you for choosing Extended Stay America for your overnight stay. We regret the concerns that kept your stay from being perfect and apologize for the unpleasant encounter you had with one of our associates. We will share your comments appropriately and will make sure we are more diligent in our service delivery going forward. We hope the rest of your experience with us was a positive one and that you will choose us again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Ian, thank you for sharing your review regarding your visit to Extended Stay America. It was a delight to read that you thoroughly enjoyed your stay and that our service and accommodation provided the value you had hoped for. On behalf of everyone, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Johnny, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with the entire team. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our property. It was a pleasure to know you enjoyed your stay and that you found our amenities and services to be on par with your expectations. Your gracious rating is appreciated, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jaime, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Debbie, thank you for sharing your wonderful review of your visit to Extended Stay America. We are glad you enjoyed our spotless and comfortable accommodations. Moreover, it is our goal is to make your stay as relaxed as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your kind comments recognizing the service provided by Alanna, and we will be sure to share your compliments with her. Thank you again for recommending us to future ... read more

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management