This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were food containers and other trash left under the beds by previous people which my toddler found. We stayed on a Saturday and there were numerous young adults making noises between the hours of 3 and 5 AM making really hard to stay asleep.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to address the noise problem you had while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
It was comfortable enough but a tad outdated. Nice to have the miniature kitchen facility, though we did not need to use it. Would have liked a coffee maker in the room. Very friendly and helpful staff especially a young lady called Shianne.
Business response:
Geoffrey, thank you for choosing Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked our fully-equipped kitchenette facility. We are also glad to know you were impressed by the service provided by Shianne. We will share your kind comments with her. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I liked the friendliness of the staff and the area of the property. However, our bathroom light was basically a strobe light and we opted for using the bathroom in the dark over having to sit with a flashing light. Also I don't know if it was something on our end, but we didn't see any housekeeping in the 3 days we stayed. Our trash was never taken out, and we were never given any new towels or wash cloths.
Business response:
Thank you for being our guest. Although you liked our location as well as our cordial associates, we are sorry for the issues you encountered. Kindly note, to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Elevator is slow. Not putting enough towel and wash cloths
Business response:
Thank you for being our guest. We are sorry for the problems you had with the elevator and for the housekeeping issues you faced while you were here. We will share your comments with our housekeeping team to be more diligent going forward. We appreciate your feedback and hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property was well maintained, but the smokers who stayed in the hotel were not respectful to the outside area, as they threw cigarettes on the ground instead of disposing of them in the provided receptacle.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our well-maintained property and had an overall great stay. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,151 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.