Extended Stay America - Columbus - Easton

Business response:

Jerome, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at Extended Stay America. We are delighted you liked our courteous service and affordable rates as well as your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Steve, It’s a pleasure to know you liked our well-maintained property and loved our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Angela, thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered in your bathroom. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them to avoid such incident from happening again. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

Jason, thank you for your fantastic rating! We're delighted you visited Extended Stay America and that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we apologize for the cleanliness issue you observed. The feedback for the carpet is shared with the housekeeping team to do the needful. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management