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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was very nice- informed desk that sink ran slow and they addressed immediately. Nice room!
Business response:
Thank you for the 5-star review of Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The "breakfast included" was misleading. Instant oatmeal packets, granola bars and small muffins... Oh, and your choice of coffee or hot water...
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The walls were very thin, so it was difficult to sleep because you could hear everyone in the hall, in the room next to you and above you. The beds were also small, and it smelled like smoke (and sometimes weed).
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Belinda, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Chris, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I think the property is nice and centrally located. We walked to a Fantastic hibachi restaurant.
Business response:
Thank you for reviewing our hotel. We are glad to know you enjoyed our convenient location and hope to welcome you again whenever your travels bring you back to this city. Sincerely, Hotel Management
Lot of noise. There was an incident involving violence on the property. Made it feel unsafe
Business response:
We are sorry for the unfortunate situation occurred during your stay and regret the inconvenience it caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Nothing special It was okay. I was just there for one night so it really wasn’t that bad. The bed was neatly laid but the bath tub had strands of hair in it which was really disgusting. There was no tv remote, no soap in the bathroom. I had to keep calling the desk to provide me stuff that should have been in the room already. Also the staff wasn’t as friendly as I expected. Overall, everything was okay. Nothing special
Business response:
Abena, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Also, we are sorry you didn't like our hotel policies. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Don’t waste your money staying at this hotel. When we arrived, the man working the front counter barley spoke. No hello, no thank you, no enjoy your stay... asked for my license and credit card and handed me the room key, that’s it. We went downstairs Sunday morn8 g to get a cup of coffee at 10am, and the front desk said coffe is only available with breakfast and it was over at 930. Checkout is at 11am, and coffee should be available until check out, at the very minimum. What a joke. I’ll never stay at this hotel again or re... read more
Business response:
Kristin, thank you for evaluating your stay with us. We apologize for the average service you received from our front desk associate. Please be assured that we’re working with the entire staff to make sure we do not repeat what you experienced. We’re also sorry for the inconvenience you experienced at the breakfast area. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope you will cons... read more
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.