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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in a sketchy area with sketchy people. The bed feels like bricks with a blanket on top. Having a hot shower took about 30min of the water running for it to get warm enough to bare a shower. The staff was nice however.
Business response:
Dear Burl, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We regret the inconvenience you faced with the low water pressure during your stay. We will address these issues appropriately, and we are very grateful for your patience. We appreciate your kind words about our staff. We hope you will consider giving us another chance to show yo... read more
Hated my stay People were hanging right outside the front door smoking, and I had to get through them to get to the door. My room smelled horrible upon entry. I opened a window hoping that would help. It smelled like a pet had peed mixed with someone smoking packs of cigarettes. And the TV’s remote didn’t work. I made my concerns at the front desk and the young lady tried spraying something in the room (which she admitted she could also smell), but that didn’t help at all. I couldn’t wait to leave there in the morning! Never... read more
Business response:
Dear Dana, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,H... read more
Metal carpet strip exposed tacks no linen change no cleaning or trash taken out . Terrible
Business response:
Dear Barry, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
We didn’t even end up staying the night because we felt so unsafe. The other guests would watch us come and go which didn’t sit right with us considering they could tell when we were in our room.
Business response:
Dear Jessica, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel M... read more
Dirty
Business response:
Dear Jared, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
The fact that I reserved a room with 2 beds, only got one, cockroach in the bathroom, and another party was paying for the room and they took it out of my account. All the way around a horrible experience, my daughters didn’t even sleep that night and we had been at a family reunion, few hours away from home. They checked out at 730am was suppose to be able to stay until 11.
Business response:
Dear Melissa, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience the issues you encountered may have caused. We will investigate the matter with our team to ensure this does not happen again. We appreciate your patience and understanding, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
Don’t book this place if they jack the rates Terrible, jacked up rates due to local activities - room was sub-par, dirty carpet. People were smoking at the entrance at all hours - grab & go breakfast was terrible, cold bad coffee no non-sweetened creamer choices, old granola bars and blueberry muffins without blueberries. Water took a long time to get hot - paid about triple the regular going rate and I feel completely ripped off
Business response:
Dear Brian, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,116 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.