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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i was disappointed i use hotels . com a lot me and my husband travel often and we’ve never had an issue , the first room they put us in lasted all of 5 min. we unmade the bed to see hair and crumbs in the bed ... we notified the front desk they changed our room , after moving all our stuff we settled in the second room to find a beer cap on the chair at this point we weren’t going to change rooms again , the bed was clean but to say the least the maid service didn’t seem to be doing their job .
Business response:
Hunter, thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered in your rooms. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
STAY SOMEWHERE ELSE The room was not cleaned properly you could see the surfaces were dirty and had rings from the previous guests. Around 5am a fire alarm went off in the room across the hall because the guest was burning some toast or something. Went I went to the front desk 20 minutes after the alarm went off... cause no one was answering the phone... I literally had to scream out to get anyone’s attention finally a rude and dismissive attendant arrived. I returned to my room only to listen to this alarm another hour and ... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering excellent hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure that we don’t repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hote... read more
Business response:
Vipul, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Couldn’t get in. No front desk clerk for twenty minutes. Room never warmed up 64 degrees. Smelled of smoke and we got non smoking. I will never stay there again. No basket in the kitchenette. It just looked neglected
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Had to move rooms. First room had an insecticide smell and the window was open when I came into the room ... most likely to air out the smell. Hotel was quite dirty and my second room wasn’t much better. Hair in the bathtub, stains on the pillows and an uncomfortable mattress. The floor in the bathroom was also dirty. I have stayed in this hotel many times before and it seems that management has changed.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Less than par There were potato chips on the floor by our bed and the hallway carpets were noticeably not swept in a while. My parents originally couldnt get their key to work for their room and the front desk lady seemed very inconvenienced to have to bring them a new key and then their heater didnt work all night. Our other friends opened their room and it hadn't been cleaned at all! They had to get a different room completely and the next morning found a bed bug. My sisters room had mold in the shower. We usually love ext... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
The hotel was not very clean but what was most surprising was the appearance and overall staff. Upon checking in the front desk employee had no idea that I had already paid. There was no sense of professionalism and I could tell the employee took no pride in her job. It was an extremely poor representation for the company.
Business response:
Elaine, we are sorry you did not experience the best from one of our associates and for the cleanliness issues you encountered. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
I changed rooms as my first room was dirty the second room was no better. Even had leftover milk in the fridge
Business response:
Terri, we are sorry for the cleanliness issues you had in your rooms. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.