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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good It’s okay
Business response:
Dear Obinna, We appreciate you choosing Extended Stay America and sharing your review. Our team strives to ensure each guest has a seamless visit, and it is gratifying to see that we made this happen for you. We hope you will stay with us again next time your travels bring you back to our area.Sincerely,Hotel Management
Hotel stay review. The room had a slight smell of cigarette. The breakfast was sparse.
Business response:
Dear Israel, Thank you for choosing to stay with us. We apologize for the housekeeping oversight and the breakfast option that fell short of your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Good for a short stay. Could benefit from hiring more staff. No one was at the desk during checkout
Business response:
Dear Erika, We appreciate your feedback and are glad you enjoyed most of your short stay. However, we regret that you encountered challenges during checkout. Please accept our apologies for any inconvenience this may have caused. Thank you for sharing your thoughts on our staffing. We will certainly review your feedback with our team to ensure a more seamless experience for our guests in the future. Your comments are valuable to us as they guide our efforts to improve our services. We hope to welcome you back and provide you... read more
Location worked out well for us... We have used the Polaris location as our primary stay support for our home search as we work to relocate from WI to OH. Mel and Alisha have done a good job to make us feel comfortable and confident of our safety and security.
5 star for sure
Business response:
Dear Sara, Thank you for your wonderful 5-star rating of Extended Stay America! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Management
Good
Our two problems- when checking in we waited awhile for someone to come to desk and to check out there was no one at the front desk, eventually a housekeper told us to just leave our keys on the desk 2) breakfast was just granola bars, packaged muffins and coffee/tea- so if you are booking for breakfast included look somewhere else other than that the room itself was a good size and bed was comfortable
Business response:
Dear Guest, Thank you for sharing your impressions of our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased you loved our spacious suite and the comfort of your bed; we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We have shared your feedback with our team and have taken measures to ensure this does not happen again. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,604 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.