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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facilities great. Breakfast almost nonexistent.
Business response:
Dear Chris, Thank you for reviewing your stay at Extended Stay America. We certainly appreciate your compliments on our facilities. However, we hope you will accept our apologies for not meeting your expectations regarding breakfast. We value your feedback as we are always striving to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management
Nice property. Quiet. Clean. Safe. Convenient.
Minor hiccups The overall experience was okay! There were a few minor housekeeping issues such as hair on the sheet , crumbs on the bathroom floor, one of the doors propped open by guests and the grab and go breakfast was meh! But you do have the option to cook your own or go eat nearby! Some of the guests let their doors slam close and were a little loud but it didn’t continue all night so that was a plus!
Business response:
Dear Marci, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We will address your concerns with the appropriate individuals and apologize for any inconvenience caused. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Comfortable room, friendly staff Staff did a great job in the check in and check out process. Everyone working there were very friendly. Please consider adding fruit, instant oatmeal, yogurt, and hard boiled eggs to gtab and go breakfast bar. That would help add value to the cost of the rooms.
Business response:
Dear Karen, Thank you for taking the time to review your stay with us. We are delighted to hear that our staff did a great job during the check-in and check-out process. We strive to provide excellent customer service and it is rewarding to know that we succeeded in making your stay pleasant. We appreciate your suggestion to add more items to our grab-and-go breakfast bar. Your feedback is valuable to us as we continuously strive to improve our services. Thank you once again for your feedback and for choosing Extended Stay A... read more
This hotel was great. We had booked another hotel that canceled on us and we had to find another hotel. This one was available. The check in was so easy, the staff was super friendly and everything was very clean. Every employee we saw in the morning greeted us and asked how we were.
Business response:
Dear Stephanie, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well. We look forward to having you as our guest again whenever your travels bring you back to the city! Travel Safe! Sincerely,Hotel Management.
No breakfast only muffins grab and go at morning No breakfast provided only muffins grab and go which is surprised as they mentioned including breakfast in the package of stay booking. Stay was good no issue for one night.
Business response:
Dear Sathiskumar, Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you enjoyed your overall stay with us. However, we are sorry to learn that you did not find our complimentary breakfast to your liking. We take all feedback seriously and will be following up with our food and beverage team to see where we can improve. We appreciate your feedback and hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,604 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.