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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable room, friendly staff Staff did a great job in the check in and check out process. Everyone working there were very friendly. Please consider adding fruit, instant oatmeal, yogurt, and hard boiled eggs to gtab and go breakfast bar. That would help add value to the cost of the rooms.
Business response:
Dear Karen, Thank you for taking the time to review your stay with us. We are delighted to hear that our staff did a great job during the check-in and check-out process. We strive to provide excellent customer service and it is rewarding to know that we succeeded in making your stay pleasant. We appreciate your suggestion to add more items to our grab-and-go breakfast bar. Your feedback is valuable to us as we continuously strive to improve our services. Thank you once again for your feedback and for choosing Extended Stay A... read more
This hotel was great. We had booked another hotel that canceled on us and we had to find another hotel. This one was available. The check in was so easy, the staff was super friendly and everything was very clean. Every employee we saw in the morning greeted us and asked how we were.
Business response:
Dear Stephanie, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well. We look forward to having you as our guest again whenever your travels bring you back to the city! Travel Safe! Sincerely,Hotel Management.
No breakfast only muffins grab and go at morning No breakfast provided only muffins grab and go which is surprised as they mentioned including breakfast in the package of stay booking. Stay was good no issue for one night.
Business response:
Dear Sathiskumar, Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you enjoyed your overall stay with us. However, we are sorry to learn that you did not find our complimentary breakfast to your liking. We take all feedback seriously and will be following up with our food and beverage team to see where we can improve. We appreciate your feedback and hope to see you again soon. Sincerely,Hotel Management
The refrigerator doesn’t work. It smells moldy, there is “water” just sitting in the freezer, all while it’s turned “on”. Disappointing.
Business response:
Dear Mariah, Thank you for choosing us and also for your review. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our refrigerator, which kept it from being perfect. We will have our maintenance team check and fix this immediately. We appreciate you bringing this to our attention, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management
The staff is exceptional. Professional and courteous.
Won't be back, we prefer full service hotel. Also fire Alarm went off in one room- for no reason. Couldn't control AC in other room, husband got too cold. Shower did not have any safety handles for seniors.
Business response:
Dear Mary, Thank you for reviewing our hotel. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you again; we wish you all the best for your future travels.Sincerely,Hotel Management
Marginal at best
Business response:
Dear Mark, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,703 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.