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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone at the hotel was very nice and accommodating, although the front desk didn't seem to have sufficient staff at times. The air conditioner in my room did not work during my 2-day stay and I felt a little uncomfortable (as I was staying alone) to be placed at the very end of a long hallway. Could not get WIFI to work.
Business response:
Patricia, thank you for reviewing our hotel. Although you liked our associates, we apologize for the maintenance issues you encountered during your stay. We have shared your concerns with appropriate individuals in our organization to make sure that future guests do not experience the same. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed an area in which we can and will improve. We hope you will give us a second chance to deliver the type of experien... read more
Excellent Time & Food Had a great weekend stay! The room was very clean, even the bathrooms. I always notice hotel tubs and this one was very clean! Lots of space to put luggage and such away and move around. The only negative would be the wifi did not work well at all, was very slow. Staff were all very friendly- greeted each time I walked in or would pass someone in the hallway. The Polaris area around the hotel is fabulous. Anything you could need is right there! Dave & Busters, the mall, grocery store, restaurants you n... read more
Business response:
Thank you for sharing your positive comments regarding your stay with us at Extended Stay America - Columbus - Polaris. We are thrilled to read that you loved your clean room, our friendly associates and convenient location which was perfect for your needs. It was great to have you here, and we look forward to welcoming you back for another stay! Sincerely, General Manager
Nice hotel in a great location The staff was friendly and helpful. The hotel itself was welcoming and pleasant and the queen suite we stayed in was very clean and presented well. The convenient location was very handy as it is located among a sea of shopping centers, a mall and eateries in every direction. Exactly what we asked for! Couldn't be happier!
Business response:
It was a pleasure to read your fantastic review of Extended Stay America - Columbus - Polaris. We strive to provide our guests outstanding hospitality and clean facilities, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit our area! Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
The overall experience was fine but the room was booked for 2 adults and 2 kids with 1 bed and a pull out and we had to request bedding for the pull out. Also they were extremely short staffed that weekend
Business response:
Patrick, thank you for taking the time to write a review about Extended Stay America - Columbus – Polaris. We are pleased that you enjoyed most of your stay with us. I appreciate your feedback regarding areas where we can improve. Thanks again, we hope to have the pleasure of hosting all your future visits to our area. Sincerely, General Manager
The customer service at this place is not professional at all. Receptionists are rude and not professional at all. There was a mix up with my room, which to me was not a big deal. But these women could not agree on how to fix the issue and they were having a disagreement that was not needed in front of me and my parents. One of them decided to just walk away and leave because it " was not her problem" to deal with. Well if it wasn't her problem to deal with, why did she put her two sense when no one asked her for her opinion... read more
Business response:
Genara, thank you for letting us know about your stay. We apologize for the behavior of our front desk associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts to ensure this does not happen again. We hope you will give us another opportunity to have you as our guest as I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
no receptionist at Desk waited at least 10 mins. TV was analog cable, terrible quality.
Business response:
Dean, thank you for choosing our hotel for your stay. We are sorry to know that you were not pleased with our Television set. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,644 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.