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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I know it was a grab and go but there wasn’t anything for my kids to drink with their muffin. Ridiculous that I had to go spend another $40 for breakfast.
Business response:
Dear Holley, We apologize for the inconvenience you experienced with our grab-and-go breakfast options. Your feedback is important, and we will review our offerings to ensure they better meet the needs of our guests, including providing beverages for children. We regret any additional expense you incurred and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.SincerelyHotel Management
Was a clean room, quiet
Staff was very nice. Room could use updating
Business response:
Dear Kathy, Thank you for your feedback on Extended Stay America! We're glad you appreciated our friendly team. Your input regarding the room updates is invaluable as we strive to enhance guest experiences. We hope to impress you with our improvements on your next visit!Sincerely,Hotel Management
so-so hotel stay Nothing special. Chrome in the tub was gross and old. Stain on the tile in the tub area. Had to search for the trash cans. Only one cart and the cleaning person needed it during check out time, that he also chose to mop the reception area floors.
Business response:
Dear Brenda, Thank you for your feedback, and we apologize for the issues you encountered during your stay. We are disappointed to hear about the condition of your room and the challenges you faced with our amenities. Your comments are important to us, and we will address them with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and patience. We value your feedback and hope to welcome you back for a better experience.Sincerely,Hotel Management
Disapointing Initially had a non pet room our booking was for a ground floor pet room and we checked twice beforehand to make sure we were set. When we arrived they assigned us to a third floor non pet room and they told us we couldn’t stay !!! Finally after much discussion and time they allowed us to stay in a non pet room and transferred us after three days. They charged a $250 pet fee verses the$150 max per stay as stated on hotels.com page . We will dispute this.
Business response:
Dear Soumen, We sincerely apologize for the inconvenience caused by not initially providing the room you requested. Regarding the pet fee, it can vary depending on the length of your stay and is listed on our website. However, we understand there may have been a misunderstanding about the specific amount charged. We will look into this matter to ensure accuracy and consistency in our communication. If you have any further concerns or need clarification, please don't hesitate to reach out to us directly. We hope to make it ri... read more
no staff to check out ! ..keept calling no one showedup to help us .
Business response:
Dear Abdelkarim, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience you experienced during check-out. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 4 star rating with 1,474 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.