This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hotel was dated and never saw housekeeping. The front desk would close and seemed like no one was on-site from 10 pm to 8 am.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. We understand your concerns regarding the dated appearance and lack of visible housekeeping service. We’re also reviewing our front desk hours and after-hours support to ensure guests feel attended to at all times. Your comments help us identify areas for improvement, and we truly appreciate the insight. We hope to provide a better experience on your next visit. Sincerely, Hotel Management
A very stale smell in the room, the flooring carpet was gross, the creepy people in the halls & a woman in the elevator flashed me her gun she was carrying. Never again.
Business response:
Dear Guest, We deeply apologize for the concerns you raised regarding the smell in your room, the condition of the carpet, and your uncomfortable experience with other guests. The safety and comfort of our guests are top priorities, and we take any incidents seriously. We are investigating your comments to address these issues. We truly hope you will consider giving us another opportunity to provide a more enjoyable stay.Sincerely,Hotel Management
This is the worst hotel I have ever encountered in this area. Its a stripped bare place with a kitchenette and no utensils or even a cup. Mold and mildew everywhere, no outlets to plug in a phone. Plugs/outlets behind the box springs of the bed. Ceiling in the bathroom was disgusting with brown droplets dried. They have used that counter repair paint to coat tubs, walls, sinks, etc. and its peeling. Dogs are allowed but the place is just nasty and cheap. Staybridges next door is about 3 steps above. If you plan to stay at Ex... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing your concerns regarding cleanliness, maintenance, and amenities. We understand how important a comfortable and functional environment is, and we will work to improve the conditions of our rooms and facilities. We appreciate you bringing this to our attention and hope you’ll consider staying with us again for a better experience. Sincerely,Hotel Management
When I check in, Front Desk Stuff was unprofessional and unknowable. I arrive just few minutes before Midnight, room was booked Under my Name. I didn't have Driver Id, I had USA Passport. Front Desk Lady, told me I cant check in without Driver License , why??? After All day Traveling from Europe 22 hours, I was kicked out from Hotel, without any Reason. Left on the cold weather outside, very rude, unprofessional behavior of the Front Desk. Without Cell phone I was forced out and with all bags to walk on the very Cold weather... read more
Business response:
Dear RADE, We deeply regret the distressing experience you had during check-in. Our goal is to provide a smooth and welcoming process for all guests, and we apologize for any miscommunication regarding identification requirements. Your experience does not reflect the standard of service we strive to offer, and we will address this with our front desk team to prevent future issues. We appreciate your patience and hope to provide a better experience next time. Sincerely,Hotel Management
At at 1;30 morning someone kept knocking on door, loud music playing outside all night and man passed out from drugs or something outside hotel door with cigarettes smash up around him in the carpet. No staff on duty during the night. They shut down where you check in with looked like a hurricane shutter. Scary experience. Left at 8;30 morning still no staff yet.
Business response:
Dear Charles,Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered during your stay, including the noise and concerning situation outside your door. Your safety and comfort are our top priorities, and it is disheartening to hear that we fell short during this visit. We appreciate your feedback regarding the staff availability and will address these concerns promptly to enhance the guest experience. We hope you might consider staying with us again, allowing us the opportunity to pr... read more
Fine but not worth the money It was not horrible, I felt safe, it was clean and had a comfy bed. But no breakfast, no coffee, cigarette burn stains in a non-smoking room with that "coverup the smoke" smell. For an "extended stay", there were no kitchen supplies and the refrigerator was loud. I will avoid this one in the future.
Business response:
Dear Guest, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention.Thank you once for choosing us, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
Not great I don’t normally write reviews, but there’s a few things I wanted to inform future guests… First, The staff was very friendly and cordial. Hotel isn't upscale by any means, but the room was clean. Now, for the negatives: 1. The site advertises free breakfast, but what they offer isn’t anything close. They put out coffee and prepackaged muffins in the morning. That’s it. There’s no hot food, and no place to eat. 2. Beds are not comfortable, and we had to run the shower for 10 minutes to get hot water. Room didn’t sm... read more
Business response:
Dear Amy, We're glad to hear that you found our staff friendly and that the room met your cleanliness expectations. However, we truly apologize for the disturbances you encountered during your stay, including the noise from neighboring guests and the issues with the breakfast and bathroom facilities. We understand how disruptive this can be, and your feedback will help us make necessary improvements. We're committed to enhancing our guests' experiences and hope you will reconsider staying with us in the future for a more enj... read more
The bed was horrible, could feel the springs in it and there was blood spots on the door frame going into the bathroom.
Business response:
Dear Erica, Thank you for your feedback. We deeply regret the discomfort and concerns you experienced during your stay. The condition of the bed and the cleanliness issue you mentioned are unacceptable and do not reflect our standards. Your comments have been shared with our maintenance and housekeeping teams for immediate action. We appreciate your feedback and hope to improve your experience in the future.Sincerely,Hotel Management
Stay Away! The service was terrible. Shante was rude and unaccommodating at the front desk. The rest was mediocre at best. There are better options. STAY AWAY!
Business response:
Dear Thomas, Thank you for sharing your experience. We are deeply sorry to hear about the service issues you encountered and the rudeness of our staff. This behavior does not align with our standards, and we are addressing it to ensure it does not happen again. We regret that your stay was less than satisfactory and appreciate your feedback, which is vital for our improvement. We hope you consider giving us another chance to provide you with the high-quality experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 3.7 star rating with 1,514 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.