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Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were having trouble with their hot water, but failed to tell us on check-in, and the water was only lukewarm in our room, which they couldn’t fix at that time. I’ve stayed here before with no issues.
Business response:
Dear Gerald, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the hot water issue you faced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, Hotel Management
Place had a bad smell to it. Interior of room and hallways was run down. Beds were just metal frames. Closet had a curtain for a door. Lobby smelled like they just cooked a fish dinner. Check in girl wearing fuzzy slippers. Price did not meet expectations.
Business response:
Dear Mark, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The night attendant did her best to help but I booked a queen online, it was not available when I arrived she had to call support. Sadly it took me longer and I lost sleep time
Business response:
Dear Thomas, Thank you for taking the time to leave a review; we appreciate your feedback. We regret any frustration and inconvenience caused upon arrival and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
When I walked into lobby it smelled of weed. This continued on and off through the stay. I hated having to ask for Everything Hair dryer( really?) dishes. Missed the maid service as well
Business response:
Dear Melony, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced smoke smell, amenities, and the housekeeping service during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the... read more
Property and room clean enough, with slight lingering skunk odor. Front desk clerk surly and confrontational. Refused to accept federal ID. Asked "who pissed in my coffee this morning" when I never touch rmthe stuff.
Business response:
Dear Christopher, Thank you for choosing to stay with us. We are happy to learn you found our hotel comfortable and spotless. However, we are sorry to hear about the issues that hampered your experience. We are sorry for the problems you had with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Left over spoiled food in the room, blinds broke, staff was rude. Would not recommend or come back.
Business response:
Dear Brian, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret that our team was not as responsive as they should have been in add... read more
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 3.7 star rating with 1,514 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.