This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Left over spoiled food in the room, blinds broke, staff was rude. Would not recommend or come back.
Business response:
Dear Brian, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret that our team was not as responsive as they should have been in add... read more
Horrible experience Hotel in general was filthy and loud, room was dirty and smelled horrible. Waiting for my refund. Invest in people that care about how the hotel looks at arrival
Business response:
Dear Holly, Thank you for taking the time to review your experience. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay in a clean and relaxing environment; therefore, we hope you will accept our sincere apologies for failing you on this visit. Please feel free to reach out to us directly so we can review your charges and assist you in any way we can. We hope you will revisit us so we can redeem your confidence in our hotel next time your travels bri... read more
First thing to know is they do not clean the rooms. It is not a "hotel", with housekeeping every day. I stayed 3 nights. I inquired why my room was not being serviced. Front desk person told me they "clean rooms once every two weeks." I had to take out my own trash and had to request fresh towels.
Business response:
Dear Joseph, thank you for being our guest. It is sad to know you had a disappointing stay. We are sorry you were not aware of the housekeeping policies of our hotel. Since we are an extended stay property, to protect privacy, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to en... read more
La limpieza la ropa de cama es mala, había cabbelo en las almohadas, la limpieza en el baño deficiente, también había cabellos en la bañera y un olor muy fuerte drenaje.
Business response:
Dear Indra, thank you for being our guest. We apologize if we did not properly service your room, as our guest's comfort is our priority. We have addressed this to our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Disappointing. They should not advertise free breakfast. They have only very limited carry out snacks. Pillows were so thick that I couldn't sleep and got up with sore neck. First room smelled like cigarette smoke but they did move us.
Business response:
Dear Marc, thank you for reviewing your stay. We are sorry about the issues you experienced during your stay. We were happy that our staff could resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. It was a pleasure hosting... read more
Bad night sleep Fairly out dated hotel, which isn't too big of a deal. But very loud overnight in the hallways, doors opening/closing at 1a, a dog was barking, noise in the parking lot, never got my extra pillow. Not worth the stay to save a few $$
Business response:
Dear Christina, thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 3.7 star rating with 1,524 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.