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Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged for a room didn’t stay there. I need my refund asap
Business response:
Dear Tiffany, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Room was dirty, we were handed a sweeper to clean it! Drain cover missing in shower, bed framed swayed afraid it would break, vent in the bathroom broken, light over stove broken, outlets on the back wall didnt work, fridge had rust in it, the fan or motor in the frezzer was so loud it woke us up when it turned on. Just overall not well kept. We can accept outdated but not dirty.
Business response:
Dear Guest, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns that were overlooked in your suite during your room preparation, which caused inconvenience in changing the room. We will address this with our team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories... read more
Bed was beyond uncomfortable and it doesnt offer many amenities in the room like other hotels do
Business response:
Dear Jordan, Thank you for your feedback. We are sorry that the bed did not meet your comfort expectations. We aim to provide a pleasant stay and appreciate your comments as they help us improve. While our rooms offer basic amenities, we are continuously exploring ways to enhance our guests' experience. We hope you consider staying with us again in the future.Sincerely,Hotel Management
I booked this place because it said free breakfast available; however, there was no breakfast area or tables to eat and there really wasn’t any breakfast available except free coffee and tea and they only had packaged muffins out under their coffee setup by their front desk lobby. They shouldn’t advertise free breakfast available it is more like a breakfast snack with no other options.
Business response:
Dear Kevin, We're genuinely sorry to hear that your experience did not meet the expectations set by our advertised amenities. We understand the importance of starting the day with a satisfying breakfast, and it seems we fell short in delivering this service. We are actively working on enhancing our breakfast offerings to provide a variety of options that cater to our guests' needs. Additionally, the concerns you raised regarding cleanliness are being addressed rigorously with our housekeeping staff to ensure that all areas o... read more
If I could give this hotel 0 stars, I would. The hotel was in okay condition, but when I got to the room I was extremely disappointed. The room smelled like they sprayed air freshener in the room. When we came back from dinner I thought I smelled cigarettes, but I couldn’t be for sure. Well when we woke up the room reeked of cigarette smoke. And it was worse in the bathroom. I strongly suspect this is an ongoing issue at this hotel. I believe the air freshener was covering up smoke from a previous guest, and then someone aro... read more
Business response:
Dear Jessica, Thank you for taking the time to provide feedback on your recent stay. We apologize for the inconvenience you experienced with the room condition and odor. Your concerns are taken seriously, and we will address them with our housekeeping and maintenance teams to ensure this does not happen again. Providing a clean and comfortable environment is our priority, and we regret that we fell short during your visit. We appreciate your understanding and hope to have another opportunity to exceed your expectations in th... read more
Bed bugs in two different rooms. Shower was clogged. Didn’t know when the last time it had actually been cleaned.
Business response:
Dear Anthony, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity t... read more
I found bed bugs and they did absolutely nothing about it
Business response:
Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 3.7 star rating with 1,514 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.