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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall I definitely would not book this location again due to customer service and the room smelling like pee, and the guy giving me a hard time.
Business response:
Dear Beverly, Thank you for sharing your honest feedback regarding your stay. While we are glad there were aspects of your visit that were acceptable, we sincerely apologize for the disappointment you experienced with both the service and the condition of your accommodations. Your perspective is very important to us, and we will reflect carefully on your comments as we work to improve the guest experience. We hope you might consider giving us another opportunity in the future to provide a more positive and comfortable stay. ... read more
Not safe.
Worst hotel in Dallas no comfort. It's too dam hot in room 91 87. Never has the AC worked. Asked twice for maintenance man. Never came. No sheets, towels. No I've machine It's too hot for a hotel in Texas summer heat. I really would like my money back. ,We wake up in a pool of sweat, no sheets Take showers without towels. And breakfast is horrible.
Business response:
Dear Tammy, We sincerely apologize for the discomfort caused by the lack of air conditioning, missing linens and towels, and the limited breakfast options. This is not the level of comfort and service we strive to provide. We understand how frustrating this experience must have been and regret that we fell short of expectations. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Hotel Management
Sucio Cucarachas Mal olor sucias las sábanas Nunca lo recomiendes No toallas en el baño No jabón
Business response:
Dear salvador, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of pests, unpleasant odors, unclean linens, and missing bathroom essentials such as towels and soap are far below the standards we aim to uphold. Your experience is deeply concerning, and we have already escalated your comments to our housekeeping and pest control teams for immediate review and corrective action. Providing a clean and comfortable environment is our top priority, and we regret falling short. We... read more
Room to hot never ice an cool. Couldn't get new sheets or towels. Had ,4 fans in room never ice an cool always wake up in pool sweat. Then on the 10 that they were spraying for bugs on the 11th. From 4-7 but my husband took off work because I am bed ridden bad toes ambutated right foot. I asked that it not be done. I was told it had to be done. They didn't Come into. 8pm and it took
Business response:
Dear Tammy, We sincerely apologize for the discomfort you experienced due to the room temperature, lack of fresh linens, and the timing of the pest control visit. We understand how frustrating this must have been, especially given your medical condition and your husband taking time off work. Your concerns have been shared with our team to address both communication and service gaps. We truly value your input and hope to provide a much better experience next time. Sincerely, Hotel Management
Really ... Pay for something that we couldn't use. The place looked ok but once we got in the room ... OMG it was stinky. The room smelled like an old ashtray. Not to mention not very clean. Also found dirty socks in the room. A dirty spoon bent and burnt with some previous tenets drugs on it. There was no trash cans in the room. Needless to say if I hadn't already paid with a gift card and couldn't get a refund. I would have not stayed . The only halfway decent thing was the nice big screen TV. That would have been 100 if i... read more
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor, cleanliness issues, and the lack of trash cans in your room, which are not reflective of our standards. We are also sorry for the WiFi problems you experienced and any inconvenience caused by the charges. Your concerns have been shared with our housekeeping and maintenance teams to ensure immediate improvements. We appreciate your honesty and hope to provide you with a much better stay in the future. Sincerely, Hotel Management
Es un hotel entre comillas. Ya que hospedan a personas por mes. Llegué y basura por todo lado pañales de bebé tirados en los alrededores de la habitación. Personas fumando marihuana en los pasillos. No entre ni a la habitación. Pedí el reembolso a expedía y no lo hicieron. NO RESEVEN AQUÍ SI NO QUIEREN PASAR UN MAL MOMENTO.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your visit, including the cleanliness and disturbances in the hallways. This is not the standard we strive to uphold, and we will address these concerns with our team to ensure improvements are made. Your experience matters, and we deeply regret any inconvenience caused. We hope you’ll consider staying with us again, and we are committed to providing a much better experience on your next visit.Sincerely,Hotel Management
I have already written a review for this property but I have to say why I’m now giving a two star rating! Their WiFi router was in the room! Other then that the property was filthy all common area though out the property was covered in dog poop ! The room I was in had no shower curtain no soap or shampoo the.bathroom and kitchen area was just nasty filthy they so need a new cleaning lady I actually cleaned the entire room with Clorox clean-up
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. Cleanliness is a top priority, and we will address your concerns with our housekeeping team to ensure higher standards in all areas. We also understand your frustration regarding the missing amenities and will work on improving room preparation. Your input is invaluable in helping us enhance our services. We appreciate your time and hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.