This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were not as dirty as outside. Outside my 2nd story floor room was by the open stairs. On the first floor, underneath the stairs was about 3 trash cans with a terrible smell and flies flying around them. I will never stay there again. Yuck!! Staff was nice and pleasant!😊
Business response:
Dear Kim, Thank you for your feedback. We’re glad to hear that you found our staff nice and pleasant, but we sincerely apologize for the cleanliness issues you experienced outside your room. Maintaining a clean environment throughout the property is a priority, and we will address the trash situation immediately to ensure a more pleasant experience for our guests. Your comments are valuable, and we appreciate you bringing this to our attention. We hope you’ll consider giving us another chance. You’re always welcome back!Sinc... read more
First Room assigned was dirty and not clean. Second room assigned air conditioning was not working
Business response:
Dear LaScottskee, Thank you for your feedback. We sincerely apologize for the issues you encountered with your initial room's cleanliness and the air conditioning in the second room. This is not the experience we aim to provide, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your patience and hope to provide a more comfortable stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management
I booked a room on expedia and when i arrived they said the rooms were sold out nd I didn’t get a refund
Business response:
Dear Quiniya, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
It was infested with Roaches!!!
Business response:
Dear Gloria, Thank you for bringing this to our attention. We are deeply sorry to hear about the roach infestation in your room, which is not reflective of our cleanliness standards. We take this matter very seriously and are working with our pest control team to address and resolve the issue promptly. We appreciate your feedback and are committed to ensuring a better experience for our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.