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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will pay you - do yourself a favor and avoid! I do not want to complain against the front desk staff as they were nice and did the best they could. But the hotel as such is a very different story. They were "oversold" and didn't have any rooms (even though we had booked and pre-paid and confirmed). Reason? - because they has maintenance issues in many rooms. We asked what were the issues - Answer? - broken furniture, damaged walls, cockroaches etc., We were informed to get a refund from Hotels.com. We were in a fix and nee... read more
Business response:
Dear Subramaniam,We deeply regret the challenges you faced during your stay and sincerely apologize for the inconvenience caused. It is unacceptable that we did not meet your expectations, and we are particularly sorry for the issues related to room availability and maintenance. We are addressing these concerns urgently to ensure such situations do not recur. We appreciate your feedback, which is invaluable in our efforts to improve our services. While we understand your decision, we hope you might consider giving us another... read more
Half of anything electronic did not work, the AC was stuck on freezing, there were 2 dead roaches in the rolled up bath towel, there were two dead roaches on the bathroom vanity, i killed three roaches within a 10 minute period on the night stand, and left their carcasses there. Roaches were crawling on me during the night. Roaches were in my clothes, under my baggage. ROACHES! This place is disgusting, and needs an inspector to come out, this place is not passable
Business response:
Dear Brandon, We sincerely apologize for the distressing experience you encountered during your stay. We understand how unacceptable it is to deal with such issues, and we deeply regret the discomfort caused by the maintenance and cleanliness problems you described. Please know that we are addressing these concerns with the highest priority to ensure they do not recur. Your feedback is invaluable, and we are committed to improving our services and facilities. While we regret that we did not meet your expectations, we hope yo... read more
Room was dirty , woke up to multiple bites on my legs
Business response:
Dear Omari, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. Please accept our apologies for the inconvenience caused. We understand the seriousness of this matter and are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Thank you for brin... read more
No rooms My husband was having surgery and we planned on staying with my mom, but her ac went out. He was having surgery on a Wednesday, then had to go back to the doctor on Thursday to do a check up and finish. But we didnt want to stay at my moms post surgery for the day with no ac so we booked a hotel Tuesday evening as we were headed to Dallas. We book and pay online only to arrive and they tell us there was no roms available. Super frustrating. Then it took several hours to get my refund
Business response:
Dear Monica, We sincerely apologize for the inconvenience and frustration you experienced during your stay, especially during such a challenging time. It is distressing to hear about the room availability issue and the delay in processing your refund. We understand the importance of having a comfortable and reliable place to stay, especially under these circumstances, and we regret that we could not provide that for you. Your feedback is invaluable, and we will address these issues promptly with our team to ensure improvemen... read more
Dirty , spots & stains everywhere, I have 6 big bites on my leg from something, I had to make them give me a 2nd room the first one was so dirty
Business response:
Dear Omari, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we regret any lapses in our standards. It is concerning to hear about the condition of your initial room and the bites you experienced. Our team is addressing these issues immediately to ensure they are resolved and do not recur. Additionally, we apologize for any inconvenience caused by requesting a second room. Your feedback is invaluable, and we appreciate you ... read more
Room smelt like body odor and the thermostat was not working. Was switched to another room which was sufficient. The young lady at the front counter was very courteous and quickly tried to remedy the situation so we were appreciative of that.
Business response:
Dear Izaack, We sincerely apologize for the unpleasant odor and the thermostat issue in your initial room. We're glad our front desk staff could promptly assist and move you to a more comfortable room. Your feedback is invaluable, and we are committed to addressing these issues to improve our services. Thank you for recognizing the efforts of our team members. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
We made and paid for reservations through Expedia. When we arrived, we were told, "We're sorry there are no more rooms! We were told to contact Expedia for a refund. We received an email back from Expedia saying that they would respond within 72 hours. When I called, I was told that the manager they needed to speak with was not on the property.
Business response:
Dear Elizabeth, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Unfriendly staff the night of May 29 2024
Business response:
Dear Blake, We sincerely apologize for the unfriendly behavior you encountered from our staff. This is not reflective of our commitment to providing excellent customer service, and we regret that your experience was impacted. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again. We hope you will give us another chance to provide you with a more pleasant stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.