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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it. Terrible stay. Check in was easy. Got to my room and it was never cleaned from the previous guest . Got a new room and roaches everywhere, you get what you pay for. Would not recommend. Front desk lady seem irritated after my 3rd visit to the lobby. 3rd time my key would not let me in my room. Never again.
Business response:
Dear Isai, We sincerely apologize for the issues you encountered, from the room cleanliness to the key card troubles. This is not the experience we want for our guests, and we regret falling short. Your comments have been shared with our team to ensure immediate improvements in housekeeping, pest control, and guest service. We appreciate your patience and the opportunity to improve. We hope to provide a much better stay in the future.Sincerely,Hotel Management
Terrible experience all around. Days prior I called a number of times to inquire about early check in & no one answered the phone. When I checked in attendant wasn’t welcoming. Got to my room sat on the bed & there was a wet spot, mirrors dirty, a sticker on the wall, upholstery hasn’t been cleaned in a long time & when I got to breakfast there was no food. Don’t recommend this property at all.
Business response:
Dear Dominique, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. However we apologize that we did not meet our customary standards. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Also, we regret your disappointment with our breakfast service. Our team is committed to providing a seamless exper... read more
Beware! They did not allow a late-night check in, even though I called and gave them a heads up. I had to find another hotel. They told me they did not have any rooms available, but not true, as more than half the parking spaces were empty. Horrible customer service. Expedia on the other hand was great, Expedia found me a nicer hotel, thank goodness.
Business response:
Dear Scott, We sincerely apologize for the inconvenience you experienced during check-in. We understand your frustration, and this is not the level of service we aim to provide. We will review our late check-in procedures to ensure this situation doesn’t happen again. We're glad to hear that Expedia assisted you in finding alternate accommodations. We hope you’ll consider staying with us again in the future for a more seamless experience. Sincerely,Hotel Management
I was very disappointed. I woke up early to roaches on the wall in the bathroom n on the ceiling. They was crawling everywhere. They were big n little roaches. Roach fell off the ceiling on my bed. So I checked out early.
Business response:
Dear Lashonda, We sincerely apologize for the unpleasant experience you encountered during your stay. This is certainly not the standard we aim to uphold. We take pest control seriously and will investigate and address the issue immediately. Your concerns have been forwarded to the appropriate team to ensure that this is rectified. We truly value your feedback and hope to have the opportunity to welcome you back under better circumstances. Sincerely,Hotel Management
WORST HOTEL EVER! I’m a Texas high school football/track coach and I travel all over the state for work. I stay in several hotels throughout the school year and I’ve been traveling for 10 years. This is absolutely the worst hotel I’ve experienced hands down. 1) The hotel I stayed in had roaches. All sizes. I honestly can’t remember the last time I seen roaches in a hotel. 2) My shower didn’t have a shower curtain. 3) My bathroom didn’t have any towels. When I went to go talk to the representative about getting towels, they s... read more
Business response:
Dear Clifton, Thank you for taking the time to review your stay with us. We are disappointed to hear about the discouraging entrance of outside insects and our staff's lack of responsiveness; we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deser... read more
Worst experience Terrible place to stay. Unless your use to ppl loitering the parking lot. Roaches in the room. Rooms weren’t clean at all. Still had some form of liquid on the wall.
Business response:
Dear Jermile,On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to cleanliness and pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. Your comments about the parking area have also been noted, and we will work on improving that aspect for our guests. We appreciate you... read more
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.