This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location decided to cancel my additional day I added. They claimed “someone” had cancelled it. The front desk person was awful. I’m likely to pursue legal action of some kind against the place. I would NEVER recommend this place to anyone.
Business response:
Dear Michael, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No tiene mucha privacidad
Business response:
Dear Keyli, Thank you for sharing your feedback with us. We're sorry to read that your stay fell short of your expectations. We genuinely value the privacy and comfort of our guests and strive to provide a home-like environment for all our guests. We are committed to enhancing our guests' satisfaction and will address this internally to ensure a more satisfying visit for future guests. We hope you'll consider giving us another opportunity to welcome you back and show you the outstanding accommodations you deserve.Sincerely,H... read more
I was checked into a room that was trashed and smelled strongly of smoke. I went down to the front desk to request a clean room and they gave me another room that had a broken air conditioning. I ended up not staying at all.
Business response:
Dear Samantha, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Booked for 10 days, got in super late the first night, checked out the next day and booked somewhere else after having to fight roaches while trying to get a couple hours of sleep.
Business response:
Dear Jason, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced during your brief stay. We take reports of pests very seriously and have promptly addressed this issue with our pest control team. Your comfort and satisfaction are our priorities, and we regret that we fell short on this occasion. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Room smelled like smoke
Business response:
Dear Guest, Thank you very much for staying at our hotel. Our establishment strives to offer our guests the utmost comfort and cleanliness. We regret falling short of your expectations and sincerely apologize for any inconvenience caused. Our housekeeping team is undertaking measures to rectify this matter and maintain our high service standards. Your contentment and satisfaction are our top priorities, and we look forward to welcoming you back for the exceptional experience you deserve.Sincerely,Hotel Management
DO NOT STAY HERE - UNSANITARY CONDITIONS Worst hotel experience I've ever had. Spent nearly $800 for 3 nights in a non-smoking room and the first night we had a room that was smoking. There was only 1 sheet on the bed and it was dirty. The shower was broken and water leaked all over the floor. There were mysterious red stains on the door and the floor and table were sticky. Overall the room was not cleaned prior to us staying there. The next night they moved us but there was a cockroach in our room, the toilet was disgusting... read more
Business response:
Dear Guest, Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are addressing these issues with our team to ensure immediate improvements are made. This does not reflect our standards or values. We understand your disappointment and regret any inconvenience caused. We appreciate your understanding and hope to regain your trust.Sincerely,Hotel Management
The room was disgusting & infested with roaches all over the walls, floors & ceiling. I had to check my family out of there within a few hours. Hoping to get a full refund.
Business response:
Dear Michael, Thank You for choosing us. We are very sorry for the inconvenience caused and your concern about your refund. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
ROACHES!!! Do not stay here unless you want to share your space with roached. Told front desk and they did not seem concerned. Their workds were "we will spray today" that did not happen for 2 days. We left.
Business response:
Dear Jennifer, We sincerely apologize for the distressing experience you encountered during your stay. Your report of roaches is concerning, and we understand its impact on your comfort. Please know that addressing pest issues is our top priority, and we regret the issues and any delay in resolving this matter. We are taking immediate steps to address this issue and ensure it does not recur. Your feedback is invaluable as we continuously strive to improve our services. We want to extend our sincerest apologies and invite you... read more
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.