Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Heather, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. However, we apologize for your concerns and will address them with our housekeeping and pest control team. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Pamela, Thank you for sharing your experience with us! We are pleased you had a peaceful and comfortable stay at our Extended Stay America. We truly appreciate your kind comments and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Kevin Emmanuel Soku, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our hotel's cleanliness and maintenance. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Ryan, Thank you for staying with us and letting us know we have room for improvement. While we are pleased that you loved our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we h... read more