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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendliness
Business response:
Dear Robbin, It was our pleasure to welcome you as a guest at Extended Stay America. We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning that we did just that. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one! Sincerely,Hotel Management
Nice 👍
Good people at the front, works with you and very patient and nice
Business response:
Dear Dannie, We are thrilled to read about your positive experience with the team at Extended Stay America. Providing exceptional service and ensuring our guests feel welcome is our priority. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
I had a biopsy in the area and picked this hotel for convenience. Road is being done nearby and traffic backs up to hotel entrance. Although non smokers people smoke out front and I had a room lower floor facing the parking lot and the cigarette smoke wafted into my room. Something was wrong with the a/c, wouldn’t cool and the room felt humid as did the sheets. Front desk personnel, Rendrick? Lovely person! However I will not stay here again. I was traveling alone and checked in about 4ish and didn’t go out again.
Business response:
Dear Maria, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Ho... read more
Business response:
Thank you for your response.
Mixed feeling The room was spacious and relatively clean. during 8 days of stay the room was never serviced or cleaned. We had to demand clean towels after 4 days. Sheets were never changed after 4 days We got old stained towels. "continental breakfast consisted of coffee/tea oatmeal and muffins. we had to demand for Hot coffee. as half the time it was out. However the personnel were very pleasant and tried to assist us.
Business response:
Dear Jerome, Thank you for sharing your feedback with us. We apologize for the lapses in service during your stay. Your comments are concerning and have been addressed with our housekeeping and breakfast teams to ensure improvements in our service standards. We appreciate your recognition of our pleasant staff and their efforts to assist you. Please accept our apologies for any inconvenience caused. We value your feedback and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerel... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,278 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.