This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean. Staff very unfriendly. Outside doors not secure. Full breakfast not put out until 9:15am and taken away at 10am
Business response:
Dear Rebecca, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you des... read more
They do not check in before 3:00 PM. They stand on that like it’s a legislative passed law! This place is NOT a hotel/motel! This is a place to live if you get evicted, homeless, or can’t get an apartment. The struggle was real in these walls! Expedia shouldn’t put someone looking for room temporarily here.
Business response:
Dear Bobby, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Tomorrow never come We stay there for 5 nights on a business trip. On the first day, we ask for pot & pan, front desk said “tomorrow”. 5 days later, it still say “tomorrow”. What is the kitchen for if you don’t have enough kitchen ware?
Business response:
Dear Quang, Thank you for selecting us and sharing your remarks. It is nice you had a pleasant stay overall. However, we regret the inconvenience caused by not getting the complete kitchenware set, which caused disappointment in the kitchen. We will instruct our team to prepare the stock and keep it ready from now onwards. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
My stay was amazing, staff is great and always there to serve you super cordial and polite. Would definitely stay again!
The construction outside was the main issue.
Business response:
Dear Camille, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience you encountered. Please know that we take your comments to heart, and we will be taking steps to address these concerns. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.