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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not Stay Again The hotel room had a slight smell, and there was a small bug hanging out on the bed. The staff were very friendly.
Business response:
Dear Ryan, Thank you for staying with us and letting us know we have room for improvement. While we are pleased that you loved our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we h... read more
Meh
Business response:
Dear Edward, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely,Hotel Management
Service desk was very helpful. Didn't like pet smell in hallway, my room was nice.
Great service When there was something wrong. They got it fixed
Business response:
Dear Bill, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Don’t stay here Waited 15 min for front desk clerk to check me in and when she did she had an attitude. The elevators didn’t work and I had to carry heavy luggage up 3 flights of stairs then my room had a smell and my heat barely worked
Business response:
Dear Cherise, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We are working on your feedback to address them adequately. Please give us the opportunity to regain your trust and welcome you back the next time your travels bring ... read more
A place just to sleep but wouldn’t recommend it Problem with check in we were already in our room when one of the employees knocked on the door then just walked in. That’s when he told me that he showed that my room was supposed to be vacant but I had already paid for it. I had to go back downstairs to complete my check in. The elevators were down again this was our second stay there.
Business response:
Dear Stacy, Thank you for reviewing your stay. We sincerely apologize for the issues you experienced during your time here. We strive to ensure a comfortable and uninterrupted visit for our guests; therefore, we regret failing you. We appreciate you bringing your concerns to our attention, and we will address your concerns with the appropriate individuals to prevent any miscommunications and disappointments moving forward. We hope to make it up to you on a future visit and provide you with the exceptional hospitality you des... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,224 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.