Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Moore, Thank you for taking the time to share your experience. We're delighted to read that Trey provided you with professional and courteous service. Our team works hard to exceed our guests' expectations and ensure a relaxing experience, and we're glad that his caring hospitality was the highlight of your stay. However, we apologize for any inconvenience regarding the elevator situation, and your input is noted. We look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Oluseye, Thank you for sharing your review of Extended Stay America. While we are pleased to read that you enjoyed most of your time with us and found your stay to be peaceful, we apologize for the inconvenience of not having water available for purchase. We appreciate your feedback on this matter and will consider it as we work to improve our guest experience. It was a pleasure to have you as our guest, and we hope to welcome you back for another peaceful stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carl, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will address your concerns with the appropriate individuals to ensure this does not happen again. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and are glad your overall experience was okay. Your input helps us make improvements, and we're sorry to hear about the issue with the tube. If you have any further comments or suggestions on how we can enhance your stay in the future, please feel free to share. We hope to host you again and provide an even better experience on your next visit. Sincerely, Hotel Management