This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t stay here unless you absolutely had to. It was basically just a place to crash for the night. The guy who checked me in was very nice and helpful. The bed was comfortable enough. That said, the hallways were littered with garbage. It smelled like a stinky locker room throughout the hotel. They said there will be a free breakfast at 6 AM and it was nowhere to be found. For some reason it takes a week to get your $50 incidental deposit fee back. I wouldn’t stay here unless you absolutely had to. The neighborhood is ... read more
Business response:
Michael, thank you for evaluating your stay at our hotel. We appreciate you recognizing our front desk associate's effort in accommodating your smooth check-in. We are also glad to know you were pleased with our comfortable beds. However, please accept our apologies for the cleanliness issues you encountered during your stay with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to improve our guest experience. Also, any incidental hold remaining will be refun... read more
Service was great from the front desk, very accommodating.
Business response:
Thank you for making Extended Stay America a part of your travel plans. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts! We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Not the place for a family Manager was very strict about mask in lobby, but had guys smoking just outside the front door. Whole place smelled like cigarette smoke. Our reservation was for 2 doubles, They did not have it. One king. Brought in a cot for my daughter. Thing was filthy.. Elevator was out of order. Bed was firm and comfortable.
Business response:
Michael, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.