This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
review Well, breakfast bar is from 6 to 9:30. We went down at 7 and there was absolutely nothing but coffee. There were a few of us wondering where breakfast was. Front desk told us shipment of breakfast items hasn't arrived for two mornings.
Business response:
Please accept our apologies for the issues you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the management and staff, and we will take the appropriate steps so that our future guests have a better experience. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
nice area Had to move around too 2 rooms before i had one that had everything that worked in it. Other than that it was nice and spacious. In a uppity area with a lot of good choices.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our convenient location. That being said, we are sorry if any inconvenience was caused while you were here. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Great weekend stay Excellent stay for the weekend. Front desk woman was awesome. Thanks!
Business response:
Richard, thank you so much for the terrific review of Extended Stay America. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We appreciate your feedback and hope you are already planning another trip our way. Sincerely, Hotel Management
Muy buenas avitaciones y buena atención especial mente la manager te atenderá excelente
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
The only thing we didn’t like was that the ice maker was broken and we weren’t informed when we checked so we could pickup some while we were out.
Business response:
Mavis, thank you for sharing your experience Extended Stay America. We are glad to know you had a great time here and were satisfied with the service provided by our courteous associates. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
It was a good stay. Thank you
Business response:
Gerald, thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Not bad overall, needs management.. Room was clean, though outer door card reader wasnt working properly and patrons would block door open, management didnt seem worried about it much. Staff was friendly enough, though no one ever answered any calls from my room? Maybe its because the staff was outside 9 out or 10 times that you would catch a glimpse of them? Room was spacious, and appliances all worked. My biggest complaint was that insult of a breakfast, it was only granola bars and coffee except that one morning when they... read more
Business response:
Dean, thank you for staying at Extended Stay America. We are glad you had an overall pleasant visit and that you liked your well-appointed room. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our selections. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
The bathroom wasn't clean - hair in the tub and dust around the base of the floor indicated it probably hadn't been mopped. The ice machine wasn't working in the property and I was told it wasn't going to be repaired or replaced. Finally, the grab and go breakfast consisted of prepackaged muffins or granola bars - no appples, bananas etc, and they had no form of cream for the coffee.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Rust in the shower Rust in the shower!!!!!
Business response:
Maribel, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay. Your feedback in regard to bathroom will be shared with our maintenance team as it will help to improve future guest experiences. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,521 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.