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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel ---dirty and very poor service I checked in late at this hotel. I was given a room in the second building. First off, the building is as the front desk acknowledged, not very nice. The carpets are dirty in the hallways and the place smells like a bad curry restaurant. I got to my room and the linens and towels were in a dirty pile in the middle of the floor. 3 trash bags, pizza boxes, etc as well. I hauled my luggage out to the car and back up to the main building. I was given another room... same building. It... read more
Business response:
Steve - Your review for our hotel was recently brought to my attention. I sincerely apologize that you were checked in to an unclean room. Your comments were reviewed by the staff, and we are working to make sure that each of our guest rooms are checked more thoroughly prior to arrival to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
NEGATIVE NOT RECOMMENDED The main lobby was in the main building which was clean, at least the lobby but then the receptionist suggested our room is in the second building and once we entered the second building it was a unhealthy. Stains on carpet, hair on bathroom floor, toilet seat full of stains, bugs and ants strolling on the counter tables, cabinets scratched and broken. I called hotels.com and checked out the very next day. It was the worst experience ever....
I wouldn't even stay the night Disgusting, smelly, dirty, old, unhelpful, unclean. I wouldn't put my stuff in the room for fear it would get infested with something. I sat in the office chair to call the front desk and it was broken. I fell backwards and hurt myself. The walls had blood or ketchup on them and I have never left a hotel ever before in the past and this was the only time I felt it was necessary to do so. I will never stay there again and will never use Hotels.com again in order to book my room. They were unable... read more
BAD GROSS! STAY AWAY!
Hotel within a few miles of DFW Room was dirty, hallways were dirty, bed sheets wetter yellow and one of the bathrooms toilets was clogged. Overall very poor unkept room. Room needed maintenance as well. Part of carpet was pulled back, central air was dirty and partially broken. I'm not a perfectionist, I travel a lot and know what a decent room should look like.
Business response:
Gary - I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that you were checked into a dirty room. Please accept my apology. As this hotel's manager, I can assure you that I am working more closely with my staff, to ensure these cleanliness issues you experienced aren't repeated. Thank you again for completing a review. We hope that you will give us the opportunity to provide you with a better stay the next time you are in our area.
DO NOT STAY HERE! The room(s) were not clean. We checked into the first room and noticed that the floors had not been cleaned, the sink and the toilet had not even been wiped down since the prior guest. I turned back the bedding to make sure that the sheets were clean and found mouse droppings. I called the front desk right away and they said they would call me back in a few minutes. I waited for over 30 minutes, called back and they said it would be an hour before they could help us. We went back to the front desk with all ... read more
Don't stay here Just plain bad!
Nice location, horrible housekeeping. The Hallway and room were dirty and the lock on the door needed repaired.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the hallways were unclean upon your arrival and that your room's door lock wasn't functioning correctly. As this hotel’s manager, I can assure you that I have discussed these concerns with my team, and will make sure we are cleaning our common areas more thoroughly and that your door lock is repaired. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity t... read more
Surprised and Disappointed I have previously stayed in Extended Stay America hotels before so I was surprised and disappointed to see one so out dated and unclean especially one located within a corporate center area. The bathroom was terribly dirty with moldy grout around the tub and the floors were disgusting. The furniture was dated looking and the kitchenette cabinets were in bad condition. The most surprising part was that the hotel did not provide housekeeping services as part of the normal stay. We actually hadd to as... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.