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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and had a bad smell. Found blood on pull out mattress. Manager was really nice and understand thst we didn't want to stay.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There is nothing more worth saying. Thank you. Know I feel as if I'm forced to agree with terms that I do not agree with.
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Won't return Hotel was smelly, no maid service, have to go up front to get/replace towels, card readers didn't work due to rain water getting in them (which could be understandable, but there was no cover to prevent water from getting in the reader), a/c didn't work as it should have, shower curtain was way too short and water went everywhere, sheets smelt and the pillows didn't have pillow cases.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minim... read more
Extremely Noisy. Few amenities, Checkin took over 30 minutes. The room with you know you could hear every footstep in conversation nearby. With awakened at 4:30 the first morning by staff loudly talking and laughing in the hallway. Asked to be moved to another room and was told they would look into it for me but nothing done. Overall terrible experience for three nights today.
Business response:
Thank you for your evaluation. We're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Not worth the price Front desk insisted on 3pm check or else a price penalty would be added, waited in and near hotel for 2 hours. The Marriott I checked into the next day was ok with an early check in, 4 hours earlier. There was no one at the front desk and there would of been if I hadn't called someone. Front desk was ignorant and rude. Never staying at another Extended Stay, I've added to my friends in social media to do the same.
Business response:
Please accept our sincere apologies for not providing the attentive service you should have received during your stay with us. As you can see from other reviews of our property, this is not feedback we typically receive. Regardless, you should have received better from us, and we're sorry that it happened. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
BOOK THIS HOTEL AT YOUR OWN RISK. WORST EXPERIENCE This was by far the worst experience I have ever had at a hotel. I will never recommend this hotel to anyone, and I will leave a review on every website informing others of my experience. I booked a hotel room for 3 nights at Extended Stay through Hotels.com. I received multiple confirmations from the website ensuring me my room was reserved. I arrived on the day of check-in to the hotel and there was only one lady working behind the counter. She told me I did have a reserva... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No Customer Service The hotel and rooms smelled awful. They sprayed the room a/c with a strong mint which burned my eyes & throat. I complained and they moved me to a smoking room. Equally awful. I was told They only have one person cleaning the rooms. The halls smelled of either smoke or dog feces. Guests played loud vulgar music poolside.
Business response:
We certainly apologize for the housekeeping issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Worst maintainence , rude staff , dirty room . Not worth price . 0 star hotel .
The worst stay ever I've booked by hotels.com room had a very bad Oder no room service for two days I have seen motels 6 and super 8 look better and more cleaner
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.