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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms beware We didn't know they only clean the rooms once every 7 days. Rooms were filthy and not kept up well. Would not stay there again.
Avoid, much better choices! The first room they put me in was not clean or made up! They took 2.5 days to bring dishes and never brought the pots and pans.
Business response:
Annette - Thank you for taking the time to write a review of your stay. The situation you described regarding your room condition is truly regrettable. We are very sorry for your experience. I will be meeting with our housekeeping staff to ensure that this issue does not happen again in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
not recommend too dirty. too old.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that you were disappointed by the cleanliness and condition of our hotel. To prevent this from happening again, my team is performing a property wide deep clean and preventative maintenance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
False Advertisement!! Unfortunately, I had to change rooms twice due to filth! And the second room was worse than the first. The entire suite was dirty.. including a torn stained sofa bed in BOTH ROOMS! The bathroom tub was stained, with chipped tile. It appeared that dirt, residue, and pure filth resided at this location on a continuous bases. It was a WASTE of money! I will never trust expedia AGAIN!!!
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness issues in the rooms you were assigned is truly regrettable. Please accept my sincerest apologies. As this hotel's manager, I will be meeting directly with our housekeeping staff to review our cleanliness procedures to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you... read more
I would have to say very disappointed in this hotel. Almost $100 spend to be very unhappy with my family. Ac barely worked so a hot room, phone didn't work, clock didn't work, tv control didn't work. Money wasted on a room not ready and suitable for a tired family.
Messed up Room. The room was nothing like on the Web site. You get half a kitchen not full. The floor was messed up. The hotel didn't look as good as the website.
Business response:
Dana - Thank you for taking the time to write a review of your experience. We are glad that our staff provided you with quality service; however, we are disappointed to hear that your kitchen and flooring did not meet your expectations. We will be working with our maintenance engineer to address the issue with your flooring. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're i... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.