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Extended Stay America - Dallas - Las Colinas - Green Park Dr.

3.3
  • Hotels
  • Irving, TX

About this business

HospitalityHotels

Location details

5401 Green Park Dr., Irving, TX, 75038, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.31,444 reviews
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Anonymous 
9 years ago

Never again! We booked this room last minute because we were scheduled to relocate and move out from our home the next day however the room was horrible. Honestly, if we would not have been so exhausted and in need of a room we would not have stayed in such a dirty room. On the contrary, as I reflect on the experience, we should have taken pictures. The room in general appeared like some one was living in it. We found several extension cords behind the TV., the bathroom was disgusting- particularly the toilet. The bowl was f... read more

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Anonymous 
9 years ago

I will never stay at this hotel again. Absolutely disgusting. 

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Brook 
9 years ago

Please read this before you book This hotel has the worst customer service I have ever witnessed. They are understaffed and ill equipped. At first glance the room looked clean, except for the kitchen, where the cabinets where dirty. The room didn't have the usual amenities that are supposed to come with it like plates, etc. We called the office to send that stuff to our room but the man at the front desk who had a very strong Indian accent said, "yes, but..." and I couldn't understand anything after that. We waited then call... read more

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Dawn 
10 years ago

Never Again!!! I will never stay there again. When walking in the room it was dusty and had a horrible smell to it. (Thank goodness I brought Lysol)But the worst was yet to come...As I was pulling down the sheets to try to head to bed, There was a big dried, stuck on, blooding booger on the blanket. When I called the front desk to have new sheets and blankets, I was asked to bring the old one down to them.(No Customer Services At All!!!) NEVER AGAIN WILL I STAY THERE! 

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Anonymous 
10 years ago

worst place in north america The toilet was backed up. the maintenance worker smelled worse than thew toilet. they did noisey repair work in the middle of the night. If your only other choice is under a bridge, go for the bridge. 

Business response:

Thank you for taking the time to write a review of your stay. The problems you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is going to make sure rooms are cleaned and inspected to our company’s high standards to ensure each guest has a clean and comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportuni... read more

YASHU's profile image
YASHU 
10 years ago

はじめての体験 前の宿泊者のゴミが至る所に残っていた。また、トイレは掃除がきちんとできておらず、汚物が便座にまで飛び散っていた状態だったので自分で掃除した。初めての体験だったが値段の安い理由だと思って諦めた。 

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Anonymous 
10 years ago

Hotel in renovation. Room smelled smoking but was a non-smoking room. I had no trash can. Not plates, silverware or cups as expected in a kitchenette 

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Anonymous 
10 years ago

Neighborly Examples I love a nice room. I can accept a decent room. I cannot tolerate an unclean room, even if it's extended stay. They should use their neighbors as an example of what a room should look like at those rates. 

Business response:

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for your room conditions. Your comments were reviewed by the staff, and we will inspect each room thoroughly to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. 

Charlotte R.'s profile image
Charlotte R. 
10 years ago

Only in case of emergency.... Was forced to stay here due to flight cancellation. It was the only hotel room available. I would NOT choose to stay here, but would be ok if I had to incase of emergency. 

Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.

How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?

Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews. 

When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?

Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.