Extended Stay America - Dallas - Lewisville

Business response:

Dear Leah, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re delighted to hear that you experienced excellent customer service during your stay. Our team works hard to ensure every guest feels welcome and cared for, and it’s wonderful to know their efforts made a positive impact. We truly appreciate you taking the time to share your kind words, as it motivates us to continue delivering great service. We look forward to hosting you again at Extended Stay America soon.Sincerely,Hotel Management 

Business response:

Dear George, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future. Sincerely,Hotel Management