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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was worst then Continental one. Nothing.
Business response:
Dear Katsuya, Thank you for sharing your feedback. We deeply regret that your breakfast experience fell short of expectations. Your feedback is invaluable in our continuous efforts to improve our services. Rest assured, we are reviewing our breakfast options to ensure they align with the high standards we strive to uphold. Please accept our sincere apologies for any disappointment caused. Your satisfaction is paramount, and we appreciate your candidness. If you choose to stay with us again, we are committed to providing a mu... read more
Business response:
Thanks Lori for taking the time to give us your feedback. We appricate you staying with us.
Todo bien.
Business response:
Dear Juan, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management
Decent stay It was okay the TV never worked called tech support they couldn't do anything so we stayed there 3 days without a TV working which is not a big deal but you know I'm going to spend that kind of money I want everything to work like it should but it's not the hotel's fault that the TV didn't work it was the service
Business response:
Dear JASON, Thank you for staying with us and sharing your feedback, with which we can improve. Please accept our apology for the television not working correctly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We regret that this was not your experience. We appreciate your understanding, and we hope you will choose to stay with us again.Sincerely,Hotel Management
Ok
Business response:
Dear Jeremy, Thank you for leaving a review of your recent stay at Extended Stay America. We're sorry to hear that your experience was only "ok" and that we didn't fully meet your expectations. If you have any specific feedback about how we could have improved your stay, please don't hesitate to reach out to us. We value your feedback and hope to serve you in the future better.Sincerely,Hotel Management
I appreciate how attentive the staff is to my casual comments such as it would be nice to have a coffee pot in the room. One of the staff members, Tim, says to me, "We have coffee pots... hand on, I'll get you one!". Also the housekeeping staff made sure I was given whatever I needed if I was staying another day. Overall, this is a pleasant place to hang out whenever I need to.
Business response:
Dear Joe, Thank you for sharing your excellent review of our hotel. We strive to provide comfortable accommodations and excellent customer service to every guest visiting our hotel. Therefore, knowing how our team members went out of their way to provide you with everything you needed is delightful. Our associates will be pleased to know that their efforts are recognized and appreciated, especially Tim. Thank you again for your warm compliments, and we look forward to your next visit to Extended Stay America. Sincerely,Hotel... read more
Friendly staff that's service oriented.
Courteous staff; service-oriented; accommodating
Business response:
Dear Joe, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit our city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 4.4 star rating with 691 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.