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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Attention to detail was not there. Scraps of paper and stains on the floors in the stairwell were there night after night. Trash cans were overflowing day after day. There were multiple holes in the walls in my room; could tell not effort to fix. Lights were burned out in the fixtures in the halls; no effort to fix. Fixtures hung to the wall were crooked.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that cleanliness and maintenance repairs were an issue during your stay. Thanks to your comments, we will make sure these issues are addressed and re-coach with staff about paying attention to detail. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Ok for singles not for family.. hooters near by ...also lot of fish smell from near by restaurant..
Business response:
I want to thank you for taking the time to post a review of your stay. We are sorry that your was not the best; however, we are glad that you enjoyed the local restaurants nearby to our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Convenient to DART rail and restaurants. The desk clerk was nice and attentive, but the hallways smelled of heavy cigarette smoke in the evening when we arrived and in the morning when we left. We used the emergency stairs very near our room to avoid the smoke smell. Very gross. The room itself had no offensive odor thankfully.
Blessed to have found you In transition, moving from one place to the next. needed a safe and quiet place for me and my child to sleep.
Business response:
Thank you for sharing your experience. It is great to see we were able to provide you and your family pleasant accommodation during your transition. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Friendliest front desk service I've ever had!!
Business It was lacking a little bit of cleaning
Business response:
Thank you for taking the time to tell us about your experience. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will retrain our housekeeping staff and make sure that we are carefully inspecting rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,109 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.