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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Amanda, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Dallas - Lewisville. Sincerely, General Manager
Business response:
Deries, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Dallas – Lewisville. Sincerely, General Manager
Business response:
Robbin, thank for the five-star review of Extended Stay America - Dallas - Lewisville. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
Nice hotel Felt safe due to no body hanging out in doorways or in parking lot. Appeared to be mostly workers and travelers in the hotel. Im a lifetime none smoker who was in a smelly smokers room. Used a can of deodorizing spray trying to get rid of smell. There needs to be none smoking rooms available to rent. I rented for three days due to water pipe bursting and HVAC unit breaking at the same time. It was worth the money spent.
Business response:
Thank you for taking the time to write a review of your stay. I am glad to see you felt safe at our hotel. Also your approval of the affordable price is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
You get what you pay for Last minute booking for thanksgiving so wa the best deal without staying and a sleazy motel. room was decent even it had a slight odor and I'm assuming because of the kitchens in each room would explain the different smells in the hallways. Refrigerator could have been cleaner.
Business response:
Thank you for your recent review of your stay. We are disappointed to read that our refrigerator in the room and room odor did not meet your expectations. To prevent this from happening again, our team is making sure these issues are addressed prior to guest arrival. Your feedback is very important to us, so thank you for sharing. We hope to have another chance to provide you with a better experience the next time you're in town.
Stinky The room smelled like fish. It was very displeasing. The worker tried to spray the room but the bad smell still lingered. The continental breakfast has very poor choices. Plan to buy breakfast elsewhere.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issue you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, fresh and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and... read more
Do not stay for more than two nights Not good, shower was not working properly
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your shower was not working properly and that you did not enjoy your stay. We can assure you that the issue you experienced with the shower has been repaired to make sure future guests do not encounter the same issue. Thank you very much for bringing this to our attention. We hope that despite the experience you had, you will consider us again in the future.
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,117 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.