Extended Stay America - Dallas - Plano Parkway

peggy 

on Expedia

2 weeks ago

Room not properly cleaned. "Breakfast" was prepackaged sugary snacks only. No hairdryers on premises (i asked! ). Security door at back of property apparently broken for a long time, wouldn't close. First staff member i met was professional, the last one was rude. 

Masood 

on Expedia

a month ago

Room is dirty and poor maintenance. Paint is scratched off on wall and bath tub. Cracked faucet. Bathroom countertop stained. Shabby and old kitchen cabinets 

Verified traveler 

on Expedia

a month ago

More like motel. We did not get the room we had selected online at hotels.com which had more beds. Did not realize this until 3rd attempt to get new keys that didnt work and clerk told us we were too many and couldn't stay. It was overall a low rate experience. I would say, this is more of a low rate motel experience. The website also said there was a pool. Not true. I thought it was too cheap to be true. Lost the money. I'm hoping to get deposits back since I lost the money's on reservations. This after a six hour drive, an... read more

Mariana 

on Expedia

2 months ago

The place is a total dump. . As soon as you walk in you can smell marijuana. The property is severely neglected and the rooms are in despicable conditions. Broken baseboards, exposed low sitting breaker switches. Dirty everywhere. Worse part, the mattress with the springs sinking me as I sat to change my child. The TV didn’t work and overall and uncomfortable place. Cabinets black inside like mold, dirty refrigerator. I didn’t even let my baby walk in that room. We checked out and didn’t stay for the four nights we booked. W... read more

Rao 

on Expedia

3 months ago

Room smells and I could smell tobacco smoke in the bath when the went is on. Some one may be smoking in the unit below 

Supriya 

on Expedia

3 months ago

Room was not clean. Fridge door does not close and water was all-over from fridge. The hotel management Changed room. Thestove was not working in the changed room. It was not a pleasant experience. Day staff were horrible. The night shift attendant was very nice and helping. I hope this helps.