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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, The pictures didn't match the rooms. The place was run down and needed mayor repairs.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations and that the room and property condition were not as represented in the photos. We understand how important it is for our guests to have accurate information and a comfortable stay. Please know that we are actively working on repairs and upgrades to improve the overall guest experience. Your comments are valuable in helping us identify areas needing attention. We hope you will give us another chance to provide a better stay in the future. ... read more
Smelt really bad furniture was falling apart tv was broken
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We are deeply sorry to hear about the unpleasant odor, the condition of the furniture, and the broken TV. This is not the experience we aim to provide, and we are addressing these matters with our maintenance and housekeeping teams to ensure these problems are resolved immediately. Your experience is important to us, and we truly appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future. Sin... read more
Not good Initial staff was friendly and supposedly upgraded my room, however nothing about the room was upgraded. I don’t even want to know what a not upgraded room looks like. My room had no tv remote (this was very common) and so I didn’t realize til later that the main tv was completely cracked and not working until I got a new remote from them. The whole room was very old and outdated. The sofa couch looked super dirty with stains and would have not fit anybody on it. Didn’t even want to touch it. The hotel was not as ad... read more
Business response:
Dear Guest, Thank you for taking the time to share your recent experience with us. We’re very sorry that your stay did not meet expectations, and we sincerely apologize for the many inconveniences and disappointments you encountered. While we’re glad our staff was friendly and able to assist you with a room change, we understand that the condition of your original room was far below what you should expect from us. Your feedback about the problems in the room has been shared with our housekeeping and maintenance teams for imm... read more
Was told the room I booked did not exist. Reservation was canceled but they still charged me.
Business response:
Dear Guest, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and the inconvenience you encountered with the charges. We appreciate you bringing this to our attention. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
Dont book here without calling. Showed up to no room available and have to way 10 BUSINESS DAYS for the refund.
Business response:
Dear Brandy, We sincerely regret the inconvenience you experienced with your reservation. While we strive to accommodate all guests, availability challenges can occasionally arise. We understand how frustrating the wait can be. We recommend confirming reservations in advance for the smoothest experience. Your input is valuable, and we will work to improve our processes. We hope for the chance to provide a better stay. Sincerely, Hotel Management
This hotel was horrible! The room was not cleaned up well. We actually wet one of there towels to clean the floor because it was sticky. We saw a cockroach in the bathroom. It had a kitchenette with no dishes or pots in it so when we took our food we actually had to go get plates and silverware to eat it. I don't know who the owner is but this hotel use needs to be condemned! It's outdated. The window screens had holes in it. Like big enough that a bird could fly in the room couldn't open the windows for fresh air. the couch... read more
Business response:
Dear Latoya, We sincerely apologize for the issues you encountered during your stay, including the cleanliness, maintenance, and missing kitchen items. This is not the standard we strive for, and we will address these concerns with our team to improve the guest experience. We understand your frustration and will work hard to ensure these problems are corrected. We truly appreciate you bringing these matters to our attention and hope to welcome you back for a better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.