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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was just granola bars. Room had roaches. It's more of a refugee home. Did not feel comfortable going outside at night.
Business response:
Dear Guest, We are sorry that your stay did not meet expectations and regret the discomfort you experienced. We would like to clarify that breakfast is offered as a grab-and-go option; however, we apologize that the selection did not meet your expectations. Your concerns regarding cleanliness and pest control have been taken seriously and shared with our team. We also want to assure you that we maintain security measures on the property. We appreciate you bringing this to our attention and hope to have the opportunity to wel... read more
Staff was very very friendly but. They dont have which i booked for it. It was terrible stay
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know our team’s friendliness made a positive impression; however, we sincerely regret that your stay did not meet expectations due to the unavailability of the accommodation you had reserved. Please accept our apologies for the inconvenience and frustration this caused. While unforeseen limitations can occasionally arise, we understand how this impacts the overall experience. Your comments have been noted and shared internally as we work to i... read more
The staff was nice. The reeked of weed the entire time, from the time you entered the lobby and up into the hallways. The toliet seat in our room had dried urine on it, and there where sharp staples sticking straight out of the wood in the kitchenette.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we are glad to hear that the team made a positive impression, the concerns you described regarding the condition of your space and the overall atmosphere are unacceptable and fall short of the environment we aim to provide. Although occasional challenges can arise, the issues you encountered clearly require prompt attention, and steps are being taken to address them. We sincerely apologize for the inconvenience and hope you might consider giving us ano... read more
Hospitality was not very welcoming. It smelt like smoke and very musty in the hallways. Once we got into the room, it didn’t feel safe. The refrigerator and the pullout couch was very beat up. The bed mattress was thin, squeaky, and uncomfortable. The bathroom had a short curtain for the shower. There was a dead cockroach on the toilet paper, and the shower fixtures were broken..it was very different from what I thought I was going to rent out. There was an air conditioner unit on the stairways and it had no cover; Totally n... read more
Business response:
Dear Guest, We appreciate you taking the time to share your experience and are genuinely sorry to hear that your stay did not meet expectations. We greatly appreciate your feedback regarding the condition and comfort of your room, and we regret any inconvenience this may have caused during your visit. Please be assured that your comments have been shared with our team for immediate review and consideration for improvement. We hope you will consider giving us another opportunity to provide a more comfortable and pleasant stay... read more
I refused to stay in this motel. The smell was horrible, the carpet was soaking wet, there was a refrigerator that had something gross splattered all over the front of it. I would like my refund back I was promised tho!
Business response:
Dear Julia, We are truly sorry to hear about the condition of the room you encountered and the unpleasant experience that led you to leave early. This is certainly not the impression we want to give, and we completely understand your disappointment. Your feedback is extremely important to us, and we take your concerns seriously. Please know that we are reviewing the situation to ensure it is adequately addressed. We genuinely regret the inconvenience and hope you will consider giving us another opportunity to provide a stay ... read more
Business response:
Thank you for your review. I will discuss with my team on how you elevated us.
good for traveling workers, but not for family The stuff is good to work with. However, there’s definitely poor communication from cleaning staff to the front office as the TV was broken in my room. The hall is smell. Very bad of lingering trash, which is not very pleasant.
Business response:
Dear Jeremiah, Thank you for taking the time to share your experience. We are glad to hear you found our team helpful during your stay. At the same time, we sincerely apologize for the issues you encountered with your room and the hallway conditions. Your feedback is invaluable in helping us improve communication and maintain a more pleasant environment for all guests. We hope to have the opportunity to host you again and provide a smoother, more comfortable experience in the future. Sincerely, Hotel Management
“I would not recommend this hotel to anyone. During my stay, I found multiple roaches in the room, which made the entire experience uncomfortable and unsanitary. Cleanliness should be a top priority for any hotel, but this place clearly does not meet even basic standards. Save yourself the trouble and look elsewhere.”
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.