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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds comfortable, staff was friendly Carpet needs replaced to be cleaner, repairs needed in room, air conditioning did not cool well, odor in room
Business response:
Dear Karen, Thank you for taking the time to share your feedback. We appreciate your kind remarks about our staff and the comfort of the beds, but we sincerely apologize that other aspects of your stay fell short, including the air conditioning, room odor, and need for repairs. Your comments help us identify areas for improvement, and we are committed to addressing these concerns to enhance the guest experience. We hope you might consider staying with us again in the future for a more comfortable and refreshed visit. Sincere... read more
A great place to stay
Business response:
Dear Qaadir, We are thrilled to hear you had such a wonderful stay! Knowing that you found it to be a great place to stay truly makes our day. At Extended Stay America, we’re committed to creating a welcoming and comfortable environment for every guest. Thank you for sharing your experience, and we look forward to welcoming you back soon for another enjoyable visit. Sincerely, Hotel Management
When I checked in my suite was dirty! There was trash on the floor and the kitchen and bathroom was dirty! All the linen on the bed was dirty with stains on them. I didn't have any power in the bedroom and I had to wait until 11:30pm for the maintenance just to give me extension cords so we would have power! Overall the stay was not good and would not recommend! Also, this property has HUGE SIZE ROACHES!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your accommodation and the inconvenience you faced during your visit. Your comments have been shared with our management and maintenance teams to ensure prompt corrective action and uphold the quality our guests expect. We appreciate your feedback and hope you will consider giving us another opportunity to provide a cleaner, more comfortable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,418 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.