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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roslyn at the front desk is very helpful and professional. Adam the manager also is knowledgable about how the Extended Stay systems work - if you get them your check in can be smooth. The gym is decent, 2 of the 3 machines work but not the exercise bike. there's never fresh towels in gym so bring one from your room i guess if you're a workout fiend. the coffee is hit or miss and there's only one kind. 3 out of 5 stars it's a fairly typical stay and a somewhat-rundown and outdated ESA hotel. The chain itself could definitely... read more
The man who works on the weekends does a pretty good job of keeping the hotel clean. It can be very challenging to know when someone will be at front desk to check you in. also very hard to reach the hotel by phone. seems short staffed.
Business response:
Dear Miranda, Thank you for your feedback! We’re glad to hear that our weekend staff member is doing a great job keeping the hotel clean. We apologize for the inconvenience you've experienced with front desk availability and phone accessibility. We understand how important these aspects are for our guests and are actively working to address staffing challenges. Your insights are invaluable to us as we strive to enhance our services. We appreciate your understanding and look forward to welcoming you back to Extended Stay Amer... read more
there is nothing in this area rent a car or drive your own you don't want to be stuck on this property or in this area with no way to move around - they have some of what you need but not all.
Business response:
Dear Miranda, Thank you for your feedback. We appreciate your insights regarding transportation options in the area. We understand that having a rental car can enhance your experience, and we're continuously looking for ways to improve accessibility for our guests. Your comments about our amenities are also noted, and we will strive to offer a more comprehensive selection. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay!Sincerely,Hotel Management
This extended stay isn't in the greatest shape compared to the one in Dallas or others I've frequented. HUGE area for breakfast/dining but there's really no food in the morning just quaker oats and some 7/11 muffins. Coffee is always fresh in the morning though. A lot of people live here so it's kind of like an SRO and you have to make sure they're not sold out of rooms on the days you might extend. I heard a lot of rooms are "not in service" so the property seems sold out but there's empty rooms I guess that no one set up y... read more
Business response:
Dear Miranda, Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that our location and fresh coffee were to your liking. We understand your concerns regarding the breakfast options and room availability, and we are actively working to improve these areas. Our goal is to provide a comfortable stay for all guests, and we value your insights. We hope to welcome you back soon and provide an even better experience!Sincerely,Hotel Management
this place is just okay nothing to write home about!
Business response:
Dear Miranda, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and understand that your experience was just okay. Our team is dedicated to improving our services and amenities to ensure a better stay for all guests. We value your input as it helps us enhance our offerings. We hope you'll consider giving us another chance in the future to provide you with a more memorable experience. Sincerely,Hotel Management
it was just okay
Business response:
Dear Miranda, Thank you for your feedback. We're glad to hear that your stay was satisfactory, though we aim to exceed expectations. Your insights are valuable to us as we continually work to improve our services and offerings. We hope to have the opportunity to welcome you back and provide an even better stay in the future!Sincerely,Hotel Management
It is really hit or miss with this staff. your experience will depend on who you get on a particular day or time of day. when i stay i try not to let the bad ones get to me. there's no amenities and breakfast/coffee is identical each day. great for a one or two day trip IF you get the good or decent staff. 2.5 / 5 stars
Business response:
Dear Miranda, Thank you for your feedback! We understand that consistency in service is essential for a great experience, and we're sorry to hear that your stay felt hit or miss. We’re continuously working with our team to ensure that all staff members meet our standards of service. We appreciate your comments on our breakfast offerings and are considering ways to enhance them. We hope your next visit will exceed your expectations, and we look forward to welcoming you back!Sincerely,Hotel Management
this place cool i guess
Business response:
Dear Miranda, Thank you for your feedback! We're glad to hear you had a positive experience at our hotel. We strive to create a comfortable and enjoyable environment for all our guests. If there’s anything specific you think we could improve or enhance, please feel free to share. Your insights are valuable to us as we continue to work towards providing excellent service. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management
Staff at front desk were very helpful and understanding. Only complaint is the maintenance man came to our door and was very rude to my wife and was asking questions that I believe is none of his business and not his job to come to our door .
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,403 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.