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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfied at all The beds were crazy small.. a/c unit made a super loud squealing noise all day and night.. there was no outlet located near the.. breakfast wasn't a breakfast it was granola bars,coffee and muffins..the pots,pans,dishes,silverware are kept at the front desk and when we called to have them sent up(as per the card the hotel left in the room said to do) we waited a hr then left to go get food as we were starving.. slowwww front desk service. Opon check out she couldn't even be bothered to ask how our stay w... read more
Business response:
Please accept our sincere apologize for not meeting your expectations. We are truly regret the inconvenience these caused. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunit... read more
Hotel stay First time staying at an Extended Stays America and our last. We did not know that the rooms would not be cleaned if we did not stay longer than one week and if we wanted to have it cleaned there would be a charge. The elevator did not work when we arrived and finding a reception person was impossible sometimes. The continental breakfast was basically muffins wrapped in plastic and granola bars which were hidden as they were by the entrance of the hotel in a cupboard.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Too close to I-75, too noisy to sleep There was no hair dryer in this room! Had to go to a salon to get my hair done. Built adjacent I-75, our room was too noisy for sleeping.
Business response:
Thank you for your feedback. We apologize your rest was disturbed due to noise from the highway and regret the inconvenience it caused. I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Please know, our hair dryers and toiletries are available upon request at the front desk and are always complimentary. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Gen... read more
The worst check in ever experienced The worst check in ever experienced. One lady to check in 6 people only to find out people were returning to the desk because they had been given dirty rooms. What a fiasco. Everyone in line should have gotten a free room that night or reimbursed. Awful.
Business response:
Ann, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider a futur... read more
Terrible stay Short and sour we stopped as an inbetween for our trip home. The hotel was very close to the highway but lacked in all other areas. The room was decently clean, but the bed was hard and small, the very few amenties they have are cheap! And to top it off they staff either dont care or lied. I had requested a crib/rollaway before we arrived and was supposed to be notified if they did not have it so i could look else were. I recieved no notice and then was told upon arrival at 11pm that they did not have any at al... read more
Business response:
Austin, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Someone needs to pay attention to cleaning Not very clean if you want someone to clean you room you have to pay extra, the breakfast consist of coffee and a muffin, the bed not as big as they say it is. We had to ask for a different room because the one they gave us at first was dirty an smell bad the bed sheets look like they haven't been changed "stains of some sort ". I deleted the photos I took to show the staff otherwise I would have them included
Business response:
I apologize that we failed to provide you an exceptional stay. We're truly sorry your room was not in the spotless condition it should have been. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Never again here! Staff was friendly but whatever management is running this place needs to be changed. Didn't read the fine print about hair dryers..". If available". We asked after we checked in Friday night which was 10:30pm. The lady was looking for them. Called room and said none available checked all floors. When we were going back to our room around midnight asked the new front desk person. He said there was none... only have "5" and must of all got checked out right away. Really "5" when there is at least 80-100 room... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. We are all committed to making sure we don't repeat what you experienced. We hope you will consider giving us another chance so that we can provide you with a better hospitality. Sincerely, General Manager
Hairs, Crumbs, and One Staff Member I would not recommend this hotel to anyone looking for a 1-2 night, or overall short stay. The room was not properly cleaned at all. There were crumbs, wrappers, and trash all around and under the bed. It was so bad there were plastic Easter eggs under the bed, it hadn't been cleaned under there in months. The pillows had dirty hand and foot prints on them, and the sheets were covered with hair. I went to change rooms and they had overbooked so there were no other rooms available; but wors... read more
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure we deliver a clean and comfortable environment for all of our future guests. We hope you will give us another chance to show you the hospitality you deserve on your next visit. Sincerely, General Manager
Very poor service It took 45 minutes to check in because the cleaning staff didn't clean a number of rooms that they said that they had. Once in a room, the air conditioning had been off all day so the room was very hot and took two hours to finally become comfortable. The soda machine only takes credit cards. There are no ice machines. Overall, I wouldn't recommend staying here.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We regret the inconvenience caused, and please consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,232 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.