This profile has been claimed by the business owner or representative.
Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Donald, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The staff was friendly but that was about it. We were disappointed with this hotel. We were told at check in that this was a non smoking hotel and we would be fined if they caught us smoking. As we got off the elevator on our floor, we noticed that it smelled like someone had been smoking, inside our room was even worse. They must have hard water because it felt like we couldn't rinse off any soap or shampoo. Plus when I tried to drink the water, it was cloudy and had a horrible taste. Also, didn't know that they don't do ma... read more
No hair dryer, no coffee maker, no holding / storage area for luggage due to late return flight had to purchase another night, musty smell in halls and no pool
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The breakfast bar was packaged mini-muffins, granola bars, and bad coffee.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There was no housekeeping, there was no one to bring pillows or towels or even toilet paper. We barely had soap there was only shampoo no conditioner it was just terrible I wouldn’t stay there again
Business response:
Almetra, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team com... read more
Noware close to standards It was a trip heading back to Michigan from Tennessee. Just needed a quick hotel room for an easy night rest. The check-in took over 20 minutes. The room had zero cups or any dishes or silverware.
Business response:
John, we apologize for not explaining our kitchenware policy to you upon arrival and the inconvenience at the time of check-in. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback has been discussed with the concerned team for review and action. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
The floors were sticky and dirty. There were no extra rolls of toilet paper. The sheets were wrinkled and covered in lint and hair like they weren’t changed.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No one at counter at night. Room we were in at first smelled like smoke, had toe nail clippings on the floor, and had bodily hair in the sheets. We did get moved to a new room and were apologized to and were even promised a partial refund but that didn’t happen. The morning staff were friendly and helpful though.
Business response:
Lyn, thank you for reviewing our hotel. We are happy to know you liked our warm service. However, we are sorry for the billing issues you had. Please reach out to our front desk as they are always happy to help you and resolve your query. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Rooms where not cleaned when we arrived and staff was very rude
Business response:
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,232 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.