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Extended Stay America - Dayton - North
- Hotels
- Dayton, OH
About this business
Location details
6688 Miller Ln., Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First floor hallway smelled like cigarette smoke as did our room. My friend was lying in her bed and a centipede crawled on her - how gross was that! When we left this morning, there were two individuals sleeping in the front lobby. "breakfast" is a loose term....packaged granola bars, instant oatmeal and coffee was what they offered. And for all of this, we paid WAY too much money - more than $170 per night! It was an awful experience.
Business response:
Sam, thank you for taking the time to review our hotel. We apologize for the smoke smell you experienced while you were here and for the inconvenience your friend had due to the bug in her room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our pest control provider to service the room immediately. We would like to regain your trust and hope you will give us that opportunity in the f... read more
No breakfast!!!
Business response:
Darryl, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
The bed was like a rock. Overall it wasn’t horrible but I come for the sleep and the sleep was terrible.
Business response:
Marissa, thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, H... read more
Wrong room...but Melissa and Ashley we're very sweet...if I wanted the room I requested and paid for would have been More $$$...the entire experience was awful...had to fix my own bathtub...clean my room..and paid a maid $20.00 just to sweep...I will use a different company...not your fault
Business response:
Thank you for reviewing your visit. We apologize for not being able to accommodate you in the room of your choice and for the difficulties you encountered while you were here. We’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. On a positive note, we're glad you lik... read more
The free breakfast is put away by 9:30am, it’s just grab and go though.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you had with our grab-and-go breakfast. Your feedback will be shared with the concerned team to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The clerk that checked us in Peggy we had the girl that clean the room come into the room to notice it was freezing cold she still didn't do anything she came up to the room and said oh it will get warmer it was 40 degrees outside in 20 degrees in the room she told us to go turn it off for an hour and turn it back on and it was dark we just got finished driving 15 hours so we fell asleep we woke up colder she had left her shift and didn't even tell the next clerk about our room if it hadn't been for the other girl changing o... read more
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Stains on bed. Nasty!!! Reported to front desk and nothing was done.
Business response:
Ken, thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Wouldn't stay there again. Checked in and they stated that they only had 2 rooms on their reservation screen and that they were completely sold out. I showed them my reservations confirming 3 double rooms. Was able to get 2 rooms with double beds and 1 room with a single bed. Had to have one person sleep on the floor. Obviously because we didn't arrive there until late that night (10:00 PM) they gave are room away and we were lucky that at least they were able to find another room. Their continental breakfast included a cof... read more
Business response:
Patrick, thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks... read more
Frequently asked questions about Extended Stay America - Dayton - North
How is Extended Stay America - Dayton - North rated?
Extended Stay America - Dayton - North has a 3.3 star rating with 2,232 reviews.
When is Extended Stay America - Dayton - North open?
Extended Stay America - Dayton - North is open now. It will close tomorrow at 12:00 a.m.